Salon Assistant. Soon to be Fresh Talent Hair Stylist April 2024

Mortgage Loan Underwriter- Review alternative loan options, such as refinances and loan modifications for clients facing a financial hardship.

•Independently manage 200 borrowers that are delinquent or facing potential default with retention and or liquidation options•Effectively communicating federal policies and procedures to borrowers•Acting as a liaison between the mitigation teams and negotiators to ensure that the client has a consistent and proactive loan determination•Following up with clients to ensure that they return pertinent documents in a timely manner to avoid premature decisions of the loan•Having a clear understanding of Fannie Mae loan guidelines and seamlessly communicating the process to clients

Background Actor for a limited series, The Good Lord BirdSeries Premiere August 9th, 2020, on Showtime Premium Network

 Handled Requests from existing or new customers or their agents (where applicable) for installation, disconnection, or changes of telephone systems and services. Meeting or exceeding corporate requirements for sales objectives through identification of customer needs and recommendation of telephone products and service to accommodate same. Discussing, Investigating, and resolving disputes, complaints and inquiries regarding customers’ service, billing, rates, adjustments, policies, etc. Collected delinquent bills by telephone, in writing, or in person at a designated payment center. Established, and assessed customer credit information. Operated a computer terminal, including assessing multiple systems to establish, update, or retrieve customer service data while simultaneously negotiating with customers and/or employees. Meeting or exceeding deadlines that satisfy customer requirements and needs promptly, accurately, and pleasantly, realizing that some customers must be irate. Contacted customers usually by telephone to negotiate collection of overdue active or final bills and advising customers of service interruption for non-payment of bills. Able to identify transaction buyers versus relationship buyers through “Winback” process.

 Meeting and exceeding outstanding customer service. Used, or learned to use, the equipment and tools used to perform this job such as cash registers, computer terminal, electronic transfer devices, fax/copy machine, telephones, and other accounting tools.