Jessica Wright Email & Phone Number

Richmond, Va, Us

Richmond, Va

Richmond, Virginia, United States

Salon Assistant. Soon to be Fresh Talent Hair Stylist April 2024

Richmond, Virginia Area

Richmond, Virginia, United States

Wilmington, North Carolina, United States

Richmond, Virginia, United States

Mortgage Loan Underwriter- Review alternative loan options, such as refinances and loan modifications for clients facing a financial hardship.

•Independently manage 200 borrowers that are delinquent or facing potential default with retention and or liquidation options•Effectively communicating federal policies and procedures to borrowers•Acting as a liaison between the mitigation teams and negotiators to ensure that the client has a consistent and proactive loan determination•Following up with clients to ensure that they return pertinent documents in a timely manner to avoid premature decisions of the loan•Having a clear understanding of Fannie Mae loan guidelines and seamlessly communicating the process to clients

Richmond, Virginia Area

Background Actor for a limited series, The Good Lord BirdSeries Premiere August 9th, 2020, on Showtime Premium Network

Richmond, Virginia, United States

 Handled Requests from existing or new customers or their agents (where applicable) for installation, disconnection, or changes of telephone systems and services. Meeting or exceeding corporate requirements for sales objectives through identification of customer needs and recommendation of telephone products and service to accommodate same. Discussing, Investigating, and resolving disputes, complaints and inquiries regarding customers’ service, billing, rates, adjustments, policies, etc. Collected delinquent bills by telephone, in writing, or in person at a designated payment center. Established, and assessed customer credit information. Operated a computer terminal, including assessing multiple systems to establish, update, or retrieve customer service data while simultaneously negotiating with customers and/or employees. Meeting or exceeding deadlines that satisfy customer requirements and needs promptly, accurately, and pleasantly, realizing that some customers must be irate. Contacted customers usually by telephone to negotiate collection of overdue active or final bills and advising customers of service interruption for non-payment of bills. Able to identify transaction buyers versus relationship buyers through “Winback” process.

 Meeting and exceeding outstanding customer service. Used, or learned to use, the equipment and tools used to perform this job such as cash registers, computer terminal, electronic transfer devices, fax/copy machine, telephones, and other accounting tools.