Jessica Ayers, Ms, Sphr, Shrm-Cp Email & Phone Number

Fort Lauderdale, Fl, Us

Boca Raton, Florida, Us

Sunrise, Fl, Us

Deerfield Beach, Fl, Us

As the Senior HR Leader reporting to the CFO, I was responsible for all HR Centers of Excellence and people strategy for all employees of Sentry Data Systems, a healthcare intelligence SaaS organization that turns real-time data into real-world evidence to reduce total cost of care and improved patient outcomes through our 340B solutions. Since joining the Sentry HR team, I have focused on promoting the refresh of the organization's mission and vision, and integrating our newly established guiding principles into all stages of the employee life cycle, improving key performance indicators in several departments by working with leaders to link metrics to our guiding principles. Our HR team is always evaluating our talent acquisition strategies to stay on trend and attract and retain top talent by utilizing the Predictive Index assessment, behavioral based interviews, assessment centers and delivering a new, synergistic new employee orientation and on-boarding experience. I am proud to contribute to our culture of learning by developing a curriculum of Leadership training, facilitating interactive workshops and coaching sessions both in person and virtually to remote leaders and employees, and providing a library of soft-skill courses in our corporate learning management system. In April 2020, I led the HR team through the people processes required to establish Sentry's sister organization, Agilum Healthcare Intelligence, Inc. It is gratifying to provide HR support for our Agilum employees who have been working hard to deliver updates on current and new treatment regimens of COVID-19 patients – providing transparency into the resulting outcomes for various patient cohorts.

Hollywood, Florida, Us

Strategic Business Partner overseeing HR operations and employee relations for 4,100+ employees for the flagship facility of Memorial Healthcare System, one of the largest public health care systems in the nation.• Partnered with leaders, managers and employees on issues related to compensation, performance management, staffing, on-boarding, retention, and employee relations.• Served as an internal consultant to the Administrative and Leadership team and staff regarding HR policy and practice interpretation as it relates to operations. • Certified Just Culture Champion; partnered with managers and leaders to determine human or system error and collaborate on disciplinary issues and performance improvement plans and other difficult employee issues. Supported management with the handling and resolution of employee claims and grievances.• Coached and mentored Leadership on best practices to mitigate risk and ensure the most positive outcome.• Developed and delivered initial and ongoing training to Leadership for Talent Management, Harassment, Investigations, Just Culture, and the interactive ADA process • Conducted equity/salary analysis for departments to ensure compliance and equity • Assisted with the administration of periodic activities, including annual performance reviews and internal equity adjustments, and the facilitation of Open Enrollment presentations.• Participated in Joint Commission, ACHA and other federal compliance surveys with 100% success • Administered, coordinated, and supported organizational programs and services.

Fort Lauderdale, Fl, Us

Human Resources Consultant providing support for 12 University divisions with 4,500+ employees for employee relations, performance management, and change management.• Investigated allegations of policy violations and completed written summary of findings to share with executive leadership as appropriate. Recommend necessary actions to resolve concerns and avoid negative outcomes relying on knowledge of legal guidelines related to employment discrimination, sexual harassment, Family Medical Leave Act, Fair Labor Standards Act, and other relevant legislation.• Assessed and assisted departmental managers with administration of performance improvement plans, written warnings, final warnings, faculty and staff grievances, non-renewals of teacher and faculty contracts, and position eliminations and separation agreements.• Statused weekly with Vice President of Human Resources on high-level employee relations cases.• Mediated conflicts that arose between managers and employees or individual employees.• Provided proactive coaching and guidance to Vice Presidents, Deans, Center heads and other managers on techniques for becoming more effective leaders.• Monitored employee relations trends and other measurement data and made recommendations for updates to policies and practices. Facilitated training on University policies and performance management.• Ambassador for the United Way campaign and organizer of departmental celebration events.

Minneapolis, Mn, Us

HR Generalist for 200+ employees while mentoring 7 HR exempt professionals who oversee the execution of a Fast, Fun, and Friendly culture and brand for 1,400+ team members throughout 7 district stores.• Served as an HR strategic partner for Broward County stores while leading a compliance culture to mitigate legal risk. Trained, developed, and mentored 7 HR executives and promoted optimum staff performance. Determined and approved all corrective actions and terminations for all 7 district stores and formulated engagement strategies to increase retention. • Managed compensation and benefits, payroll, annual performance review process, recruiting, hiring and orientation, unemployment hearings, workers compensation claims, employee relations issues, EEO litigation, United Way fund-raising campaign, safety and well-being initiatives, and compliance with federal and state regulations.• Assessed training needs and developed staff at all levels by providing learning opportunities.• Promoted an open-door environment by pro-actively soliciting employee concerns and engaging in conflict management and dispute resolution. Facilitated annual employee engagement survey and created and executed action plan to address retention issues. Achieved highest employee engagement level in the South Florida Group of 50 stores for 2012.• Decreased staff turnover by 20% with a cost savings of over $80,000.• Assessed and selected top talent at all levels through aggressive staffing tactics, succession planning, and business leader development.• Skilled at coaching and providing meaningful feedback through performance management practices. • Proactively leveraged tools, reports, processes, and best practices to drive store metrics.• Executed as Leader on Duty handling customer relations, managing a team of 200+, and overseeing store operations of $43 million in annual sales volume.• Awarded Executive Team Leader of HR Top Performer for 2012 in Broward County.

Bachelor Of Science, Psychology

Bachelor Of Science In Business Administration, Marketing

Master Of Science, Industrial Organizational Psychology