Leading a team of designers, managing 30+ projects weekly for global clients, creating briefs, conducting design | product research, app designs, branding, websites, and more.

Operational Coordination and Leadership:- Oversee the entire coordination of the Customer Success Department, ensuring effective process management, workflow optimization, and team collaboration.- Lead onboarding and training procedures for Support Specialists and VIP Account Managers, ensuring high standards of service and expertise.- Drive the development of operational strategies in collaboration with the Head of Product and Operations teams.- Spearhead the creation and implementation of new brands and initiatives, focusing on Salesforce template development and operational readiness.Client Engagement and Relationship Management:- Act as the primary liaison for all matters related to client engagement, promotions, and special offers, working directly with Head of Product ensuring a high level of customer satisfaction and retention.- Working closely with QA to ensure that account managers are equipped with necessary templates and resources for each project.- Maintain direct communication channels with department heads to align customer success strategies with overall business goals.Problem Solving and Quality Assurance:- Proactively address and resolve issues related to bonuses, players, system management, or operational difficulties within the team.- Collaborate with the Head of VIP Department to review and enhance the work of account managers, ensuring efficiency and quality in service delivery.- Champion the development of innovative solutions to improve departmental operations and customer experiences.Public Relations and Brand Reputation:- Responsible for managing the reputation of the company and its brands, ensuring a positive public image.Content Creation:- Creating engaging content for the company and individual brands, tailored to specific requirements.- Ensuring consistency and relevance across various platforms and campaigns.

As an Affiliate Manager at ROI Labs, I am responsible for managing and optimizing affiliate marketing partnerships. My focus is on building and maintaining strong relationships with key partners to drive revenue and increase ROI for our brand.Some of my key responsibilities are:Strategic Partnership Development: Identifying potential partners and negotiating mutually beneficial deals for both our company and our partners.Account Management: Building and maintaining strong relationships with key partners, managing their expectations, and providing exceptional client service.Data Analysis: Analyzing performance data and identifying opportunities to optimize partner campaigns and increase our revenue.Campaign Management: Creating and managing campaigns that align with our brand.Reporting: Preparing regular reports to track and communicate campaign performance to internal and external stakeholders.