Jessica Blimbaum Email & Phone Number

Dayton, Oh, Us

Dayton, Ohio, United States

Dayton, Ohio, United States

Responsible for implementing a compliance program to assure, to the extent possible, agency compliance with all legal duties, contract obligations, accreditation and licensing standards, and other agency policies, including policies on waste, fraud, and abuse.

Dayton, Ohio Area

- Responsible for the development and implementation of major software solutions and initiatives across the agency, including but not limited to Salesforce.com.- Built a cross-functional team to deliver improvement initiatives through facilitation with many of the Organization’s departments and leadership personnel.- Daily management of software systems and the projects and teams to support them.

Dayton, Ohio, United States

- Partnered with organizations to provide Salesforce Architecture and design services to optimize efficiencies

In addition to Strategic Solution Manager roles and responsibilities, as a Team Lead, I am the first line of defense for our Strategic Solution Manager teammates who need assistance with Best Practices, mitigating project risks, and effective client communications. As a Team Lead, I also help to disseminate company communications and initiatives throughout our organization.

- A marriage of skills with Project Management, Solution Architecture and Business Analysis for Salesforce.com Implementations across all clouds- Lead business solution design sessions with key stakeholders to understand current business processes and identify pain points and objectives- Architect creative solutions; both custom and native for how we can enable Salesforce.com to meet the client's needs and create a roadmap for success- Act as a conduit between the developers, cloud technologists, SMEs and client to execute the project within desired timeline and cost constraints while managing and mitigating project risks- Ensure client expectations are met and exceeded in terms of quality of product and service delivered

- Created client specific territory and opportunity management capability in Salesforce.com for US sales representatives- Lead capability development with offshore team to ensure sustainable execution of requirements for a higher education sales enablement strategy- Coordinated UAT and defect management between the quality assurance, business and technical teams to provide rapid resolution- Transitioning to next phase of the project by leading design capability sessions with the client for a self-service Community

Dayton, Ohio Area

- Gathered requirements to implement the Salesforce.com Service Cloud for 350 members of the service organization to capture customer requirements and requests- Translated business requirements to project team and developers to gain efficiency and improve the customer experience- Constructed change management plan and training for service and sales professionals on the functionality and value of CRM-Established a cross functional feedback loop so we can evolve the technology with the business and make the necessary improvements to drive efficiency

Dayton, Ohio Area

- Managed over 35 Customer Service Professionals in Dayton and across the country to provide an exceptional customer experience for over 7,000 customers including several Fortune 500 companies and well respected brands- Maintained and exceeded SLAs (Service Level Agreements) by reviewing and improving internal processes- Worked with sales teams and customers to build relationships, improve profitability and expand opportunities- Provided reports and analysis to sales and customers to drive profitability and customer satisfaction- Collaborated with leadership to deliver on a cross-functional support structure by establishing clear expectations for performance and success- Streamlined implementation processes to provide flawless service and continued results for our customers

Dayton, Ohio Area

- Provide executive level administrative support to the Senior Vice President, Enterprise Delivery, Enterprise Delivery Leadership Team, and ED organization with a team of up to 2,000 employees- Coordinate staff and cross-functional meetings and workshops with representatives across multiple locations in an efficient manner- Assist with change management and continued education of the organization through communication across multiple channels to a multifaceted company- Analyze and assess inefficiencies by challenging the status quo to drive business and process/workflow improvements- Coordinate all aspects of biannual Supply Chain Council meeting for strategic supply chain partners and executive team- Maintenance of confidential operational reports and metrics- Contributing member of several internal organizations such as the Strategic Communications Committee, Social Enterprise Taskforce, Social Media Committee, and Standard Register Young Professionals Group.

Dayton, Ohio Area

- Developed the Customer Quality Program, an internal tool utilizing various internal triggers and metrics to proactively mitigate risk through the identification of potentially sub-par customer experiences- Created an internal dashboard and tracking system for employees to track the progress of the Customer Quality Program accounts and to share best practices as they come to a resolution. This dashboard also increased awareness and visibility of the program- Trained a class of 50 associates on the Lean Six Sigma A3 methodology to educate others on the value of addressing the root cause- Revamped the Voice of the Customer program to capture the customer experience from all levels of an organization and measure the Customer Effort Score, Net Promoter Score as well as create a communication strategy to socialize the results internally for education and training- Transformed the Partnership Performance Review from a metric and operational focus to a solution and customer focus providing the opportunity to grow business and provide value- Developed an internal video series to increase visibility of Customer Loyalty and customer initiatives. Created content for, stared in, edited and produced video series.

Washington D.C. Metro Area

- Organized committee meetings and conference calls for members to discuss trends or topics of interest- Facilitated conferences for members to earn CPE credits through continued education- Interacted with and assisted members both domestically and internationally- Developed strategies and materials for recruitment- Maintained databases and websites to provide members with the most relevant and timely information- Surveyed members and analyzed feedback to evaluate program performance. Reported findings to the Board of Directors for action.

China

- Consulted with peers at Huazhong University of Science and Technology, a foreign partner school of Ohio University- Integrated business techniques and gained consulting experience that reached across cultures- Conducted market research and compiled an industry analysis of the software outsourcing industry- Developed an effective marketing strategy for KM-Bill JC, one of the top software outsourcing companies in Central China.