Jessica Belcher Email & Phone Number

•Utilize Articulate 360, Storyline360, Rise360, and Vyond to design and develop interactive training modules, videos and virtual lessons on new and updated regulations, systems, and procedures.•Collaborate with subject matter experts to analyze and evaluate the training needs of employees •Establish curriculums to promote the development of different skill sets •Publish SCORM files and eLearning material on the company’s learning management system •Orchestrate live virtual and in person training sessions for employees •Conduct orientation and training for new hires within the bank’s lending team.•Support all lending personnel with a variety of loan related functions, as it pertains to consumer and commercial loan documentation and processing, utilizing the ServiceNow software.•Write and develop procedures pertaining to proper loan documentation.•Maintain the Lending Resources and Support SharePoint webpage within TowneBank’s Intranet.•Guide lending personnel through the necessary steps of generating documents through our Loan Change Program, BakerHill NextGen, LaserPro and LawyerPro.•Recognize and communicate potential training opportunities for lending personnel.

-Prestigious program that was created to develop the bank’s future leaders.-Rigorous acceptance process involving essays, letters of recommendation, an interview and internal review. -Completed a series of classes pertaining to professional development, supervision, and coaching.-Participating in regularly scheduled workshops and mentorship with executive management. -Partaking in volunteer opportunities throughout the community.-Engaging in diversity and inclusivity networking groups.

-Support all lending personnel with a variety of loan related functions, as it pertains to consumer andcommercial loan documentation and processing, utilizing the ServiceNow software.-Conduct orientation and training for new hires within the bank’s lending team.-Write and develop procedures pertaining to proper loan documentation.-Create interactive training videos and virtual lessons on new and updated systems and techniques.-Maintain the Lending Resources and Support SharePoint webpage within TowneBank’s Intranet.-Guide lending personnel through the necessary steps of generating documents through our Loan ChangeProgram, LaserPro and LawyerPro.-Recognize and communicate potential training opportunities for lending personnel.

-Lead a wide range of management tasks, including performing interviews, delivering coaching sessions,organizing timecards, and monitoring disciplinary actions.-Promote growth and knowledge within the team, assisting with inquiries and helping solve problems.-Identify teams’ strengths and weaknesses and delegate tasks accordingly.-Foster productive relationships among staff members to increase productivity and teamwork.

Suffolk, Virginia

-Balance general ledger accounts and review qualifying deliverables for mortgages, construction, andpermanent loans.-Book new consumer and commercial loans and maintain existing accounts, processing loan changeauthorizations and change in terms.-Ensure optimal completion of loan documents, supervising all facets of members’ loans.-Provide recommendations to officers and admins regarding new and existing loans.-Streamline processes for Dealer Services and enforce high levels of accuracy across all operations.

Suffolk, Va

-Imported thousands of documents per month at every TowneBank branch, processing loan change andfacilities change authorizations.-Organized legal and regulatory, OREO, and construction management documents as well as maintained thedepartment email account.-Reviewed loans from all branches and input borrower and guarantors’ information in data entry.

Suffolk, Va

-Educated on the different types of documents in the personnel files -Assisted in electronically filing new and existing Towne Family members’ personnel documents

Suffolk, Va

-Learned the importance of having files on a network and how to properly image them for the company to access at all Towne locations -Able to identify and depict the differences in a multitude of loan documents-Worked alongside Towne Foundation to properly retain data concerning the charities that TowneBank generously donates their time and money to

Chesapeake, Va

Suffolk, Va

-Reviewed applications -Conducted and evaluated interviews -Helped team member achieve their goals and possibly attain leadership positions

Suffolk, Va

-Dealt with the public and handled complaints -Managed shifts of 10-30 people at a time -Regularly made the team members and management schedules -Acted as a role model and leader for team members to look up to and seek guidance

Suffolk, Va

-Developed marketing plans to promote sales-Approached business to promote catering transactions-Designed bulletin boards, marquee signs, calendars and bag stuffers to advertise the store’s events and current offers-Kept the store’s Facebook page up to date with the latest news about the restaurant-Built relationships with the customers in the store and in the community -Negotiated contracts with local schools and vendors for events-Planned team building outings and activities

Bachelor'S Degree, Business Administration, Management And Operations

Advanced Diploma

Yearbook Staff - Editor