Jessica Bender-Gerard, Shrm-Cp Email & Phone Number

Pittsburgh, Pennsylvania

Partner with HR Team to provide outstanding customer service to support candidates, employees, and managers. Provide HR Generalist services to dedicated segments of the company. Maintain ownership of key HR processes such as job posting, job advertising, employment offers, onboarding, employee relations, policy and procedure, leaves of absences, terminations, and corresponding processing in the HRIS system. Coordinate regular meetings with managers to address recruitment, hiring and various employee issues. Conduct employee exit interviews and assist with employee relations activities. Provide assistance for HRIS oversight, benefits, performance management programming, benefits invoice processing, and reporting.

Monroeville, Pennsylvania

Promoted from Recruiter to Senior Recruiter in January 2022. Selected as a Rising Star Mentor to coach and assist new hires with their success. Appointed to a Social Media Ambassador to oversee the Pittsburgh area’s Instagram. Source qualified candidates via applicant tracking system and within various job boards while maintaining active pool of skilled candidates. Facilitate the candidate screening process including conducting interviews, background checks, skills testing, drug testing and references checks. Verify completeness of employment documentation including application, W4, I9 and payroll information. Conduct thorough orientations to ensure successful onboarding including review of company policies, procedures and employee benefits. Post job advertisements on various websites such as Indeed, CareerBuilder and social media. Document all notes and information in the applicant tracking system. Utilize human resource information system to create and update payroll records, pay rates, job assignment information and electronic time entry credentials. Handle employee relations issues including coaching or termination.

Monroeville, Pennsylvania

Conduct interviews with job seekers. Facilitate the candidate screening process such as background checks, skills testing, drug testing and reference checks. Verify the completion of all candidate and employment documentation including application, W4, I9 and payroll information. Coordinate on-site client interviews. Maintain excellent, updated contact with clients and job seekers at all times ensuring candidates know where they are in the hiring process; and clients are kept aware of all candidates’ status as well. Conduct thorough orientation meetings with job seekers to ensure onboarding is complete including review of all company policies and procedures. Post job advertisements on various websites such as Indeed and CareerBuilder. Document all notes and information in the applicant tracking system.

Monroeville, Pennsylvania

Oversee the day-to-day operations of company flagship store focusing on customer experience and associate development, while exceeding sale goals and controlling expenses. Recruit, hire and supervise a team of 20 associates and 5 managers. Train all new employees, motivate and develop current employees, schedule employee hours and oversee payroll. Analyze the business and create clear plans to maximize sales results. Direct the planning and implementation of all store processes, visual merchandising, marketing and promotional strategies.

Monroeville, Pennsylvania

Manage day-to-day operations. Drive and maximize store sales to achieve goals. Establish, teach and demonstrate exceptional customer service. Provide associates the tools to ensure customer satisfaction and provide positive resolutions to challenges or complaints from customers. Recruit, train, develop, and retain associates to ensure staffing needs are met. Ensure compliance with all company policies, procedures, and safety standard are met.

Feb 2015-Oct 2015 CranberryJun 2011-Jan 2015 MonroevilleAug 2010-Jun 2011 Tarentum

Monroeville, Pennsylvania, United States

Bachelor’S Degree, Human Resource Management And Management, 3.33 Gpa

Graduated with honors cum laude and double major

Associate’S Degree, Business, 3.64 Gpa

Graduated with honors