Jessica Bice Email & Phone Number

● Maintain customer relationships by managing project escalations, customer expectations and acting as the customer’s single point of contact● Synchronize schedules between project team members and customer for scheduling of meetings and implementations● Generate status reports to internal/external stakeholders● Audit project budgets, hours and expenses● Accurately manage forecast to ensure proper resource allocation

● Analyzed utilization for 30 team members and approved time cards● Compiled, managed and conducted review with teams of pipeline reports● Review all project files for completeness and accuracy● Connect with internal teams to obtain proper required documentation for all projects● Assigned resources to projects and change requests● Managed ad- hoc projects requested by management

● Responsible for the booking and billing of all standalone Professional Services opportunities in Salesforce● Synchronized with sales team to obtain required approvals and correct documentation for deals● Reviewed Statements of Work for correct references, billing milestones, and additional requirements● Corresponded with subcontractors to obtain signatures and provide invoicing instructions● Obtained Project Manager approval for all subcontractor invoices● Assigned booked projects to Project Managers● Managed monthly recurring contract and subscription billings● Conducted monthly check-ins for Time and Material projects● Coordinated with Credit Team to ensure proper customer setup for billing● Worked interdepartmentally to define processes and identify automation opportunities

Denver, Colorado, United States

● Reviewed 50-75 purchase orders and quotes for accuracy in preparation for submitting to Global Revenue Operations quarterly● Managed operational sales relationships between Dell Technologies Enterprise clients and global service partners● Recorded and accounted compensation details for 40 account executives● Generated, analyzed, and reported statistical data for business operations planning and analysis● Provided administrative and sales tool support for Salesforce, MyQuotes, and internal applications● Received new employees to complete sales training, system training, and business operations review ● Compiled, reviewed, and submitted expenditures for customer relationship management

Denver, Colorado, United States

● Screened and routed calls for 5 internal EMC business departments and 200 employees● Responsible for management of primary Denver EMC office by scheduling/coordinating meetings, calls, conferences, and events● Supported office staff with document production, formatting, and deliverables● Compiled, reviewed, and submitted expenditures for customer relationship management● Maintained office supplies by checking stock to determine inventory levels; anticipated requirements and stocked items● Sustained office facility by troubleshooting equipment failures, calling for repairs, and working with the corporate facilities team● Directed the office mail room; collected and mailed correspondence; disseminated messages and packages to appropriate staff