Jessica Bice Email & Phone Number

• Maintain customer relationships by managing project escalations, customer expectations and acting as the customer’s single point of contact
• Synchronize schedules between project team members and customer for scheduling of meetings and implementations
• Generate status reports to internal/external stakeholders
• Audit project budgets, hours and expenses
• Accurately manage forecast to ensure proper resource allocation

• Analyzed utilization for 30 team members and approved time cards
• Compiled, managed and conducted review with teams of pipeline reports
• Review all project files for completeness and accuracy
• Connect with internal teams to obtain proper required documentation for all projects
• Assigned resources to projects and change requests
• Managed ad- hoc projects requested by management

• Responsible for the booking and billing of all standalone Professional Services opportunities in Salesforce
• Synchronized with sales team to obtain required approvals and correct documentation for deals
• Reviewed Statements of Work for correct references, billing milestones, and additional requirements
• Corresponded with subcontractors to obtain signatures and provide invoicing instructions
• Obtained Project Manager approval for all subcontractor invoices
• Assigned booked projects to Project Managers

Denver, Colorado, United States

• Reviewed 50-75 purchase orders and quotes for accuracy in preparation for submitting to Global Revenue Operations quarterly
• Managed operational sales relationships between Dell Technologies Enterprise clients and global service partners
• Recorded and accounted compensation details for 40 account executives
• Generated, analyzed, and reported statistical data for business operations planning and analysis
• Provided administrative and sales tool support for Salesforce, MyQuotes, and internal applications
• Received new employees to complete sales training, system training, and business operations review

Denver, Colorado, United States

• Screened and routed calls for 5 internal EMC business departments and 200 employees
• Responsible for management of primary Denver EMC office by scheduling/coordinating meetings, calls, conferences, and events
• Supported office staff with document production, formatting, and deliverables
• Compiled, reviewed, and submitted expenditures for customer relationship management
• Maintained office supplies by checking stock to determine inventory levels; anticipated requirements and stocked items
• Sustained office facility by troubleshooting equipment failures, calling for repairs, and working with the corporate facilities team