Jessica Chaset Bicknell Email and Phone Number
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An accomplished and transformational leader with a track record of over 20 years in post-sales and operations within high-growth B2B organizations. Expertise in driving business transformations and implementing process improvements to optimize the customer journey and drive key metrics. A dedicated culture carrier known for developing and mentoring top talent, and building and motivating high-achieving teams in fast-paced and dynamic environments.
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Vice President Of Customer ExperienceMainsail Partners Jul 2023 - PresentSan Francisco, Ca, UsMainsail Partners is a growth equity firm that invests in bootstrapped B2B software companies to help them realize their full potential. Our team is purpose-built to include experienced investors and software operators who help founders build great teams, develop industry-leading products, design data-driven and scalable infrastructure, and grow market share. Mainsail’s hands-on support and best practices are delivered with a collaborative approach that respects founder-led cultures and helps build on each company’s commitment to its people and customers. With offices in Austin and San Francisco, Mainsail Partners has raised more than $2.2 billion in committed capital and partnered with 100+ companies over the last 20 years. For more information, visit www.mainsailpartners.com.
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Chief MemberChief Jun 2021 - Oct 2023New York, Ny, UsChief is a private network built to drive more women into positions of power and keep them there. Chief is the only organization specifically designed for senior women leaders to strengthen their leadership journey, cross-pollinate ideas across industries, and effect change from the top-down. -
Vice President Of Customer SuccessLinksquares Jul 2021 - Jul 2023Boston, Massachusetts, UsLead teams responsible for all post-sale functions (Customer Success Managers, Account Managers, Implementation, Support & Voice of the Customer). Responsible for retention, expansion & upsell revenue. -
Customer Success CoachCatalyst Software Aug 2022 - Jun 2023New York, New York, UsCustomer Success Coach for the Catalyst Coaching Corner, an application-based program that pairs people who are aspiring to become Customer Success Leaders or who wish to elevate their Customer Success career with experienced industry leaders for monthly coaching sessions. -
MentorVenture Lane | Startup Hub Oct 2021 - Jun 2023Boston, Massachusetts, Us -
Vice President Of Customer SuccessSakon Jan 2019 - Jul 2021Concord, Ma, UsManaged revenue retention, developed customer growth strategy, and served as a trusted advisor to global enterprise clients for a leading technology company delivering SaaS solutions. Coordinate cross-functionally with product management, engineering, and sales teams to improve the customer experience and drive product adoption. -
General Manager & Svp Of Business DevelopmentSemcasting, Inc. Oct 2017 - Jan 2019North Andover, Ma, UsAs GM and Senior Vice President, managed the consumer products business unit for a DaaS provider, which included developing go-to-market strategies and building strategic partnerships. Spearheaded business development efforts and identified product positioning across various market verticals. -
Head Of Operations, Dealer IntelligenceExperian Automotive May 2017 - Oct 2017Schaumburg, Il, UsIntegration of String Automotive acquisition.As Head of Operations, supported post-acquisition activities to transition Sales, Operations, Customer Support, and Analytics teams into the Experian Automotive Business Unit. Negotiated strategic dealer, distribution and reseller agreements with leading automotive groups, major media and auto tech companies. -
Coo + Svp, Customer SuccessString Automotive Jun 2015 - May 2017Served as Chief Operating Officer for a technology company delivering business intelligence SaaS solutions. Managed Sales, Marketing, Operations and Customer Success teams throughout the acquisition by Experian Automotive. -
Svp OperationsRhythmone Aug 2014 - Jun 2015Served as Operations Lead for the corporate integration team to consolidate organizations, front end systems and ad serving platforms across six divisions into RhythmOne. Managed six Corporate Ad Operations teams across five locations and oversaw the Influencer Marketing team supporting 100+ integrated social campaigns annually.
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Senior Vice President, Audience Development & OperationsRhythmone Oct 2013 - Aug 2014As Senior Vice President, managed Ad Operations, Publisher Development, and Publisher Services teams maintaining 94%+ campaign delivery rates. Developed and launched Influencer Marketing product with Sales and Marketing teams. Established the Influencer Development team and closed over 200 new influencer partners.
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Senior Vice President, Mobile SolutionsRhythmone Jul 2012 - Sep 2013Managed P&L for a new mobile line of business, increased annual revenue , achieved 115% of budget, and exceeded gross margin targets. Supported the corporate development team to evaluate mobile M&A targets globally.
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Senior Vice President, Publisher Strategy & DevelopmentRhythmone Jan 2011 - Jul 2012As Senior Vice President, established the Publisher Business Development team and implemented strategy to secure guaranteed publisher inventory, which generated monthly ad impressions across 15 key accounts. Partnered with Sales, Marketing, and Product organizations to align publisher development strategy.
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Senior Vice President Of OperationsRhythmone Jul 2010 - Jan 2011
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Vice President Of OperationsRhythmone Jan 2008 - Jul 2010
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Director Of Project ManagementRhythmone Jun 2006 - Dec 2007
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Client Development ManagerRhythmone Jun 2002 - May 2006
Jessica Chaset Bicknell Skills
Jessica Chaset Bicknell Education Details
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Colgate UniversityHistory And Philosophy & Religion
Frequently Asked Questions about Jessica Chaset Bicknell
What company does Jessica Chaset Bicknell work for?
Jessica Chaset Bicknell works for Mainsail Partners
What is Jessica Chaset Bicknell's role at the current company?
Jessica Chaset Bicknell's current role is Global Customer Success Leader | Operations Executive.
What is Jessica Chaset Bicknell's email address?
Jessica Chaset Bicknell's email address is jc****@****dia.com
What is Jessica Chaset Bicknell's direct phone number?
Jessica Chaset Bicknell's direct phone number is +197868*****
What schools did Jessica Chaset Bicknell attend?
Jessica Chaset Bicknell attended Colgate University.
What skills is Jessica Chaset Bicknell known for?
Jessica Chaset Bicknell has skills like Online Advertising, Digital Media, Strategic Partnerships, Ad Networks, Display Advertising, Strategy, Business Development, Behavioral Targeting, Mobile Marketing, Product Management, Online Marketing, Mobile Devices.
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