Spatial Field Application Scientist, Tissue Specialist
CurrentDuring my tenure at 10X Genomics, I've significantly accelerated the adoption of spatial products across the southwest region. I directly supported hundreds of accounts, conducted over 100 product usage trainings, and assisted with over 50 instruments, including capital equipment. My proactive engagement throughout the sales cycle has been pivotal in ensuring customer success in helping customers with experimental design, troubleshooting, onsite training, assisting in their data analysis, and tracking and cataloging training records in SFDC to share knowledge with the FAS and Sales teams. Collaborating closely with the sales team and product managers, I've played a key role in devising strategies for expanding our market presence and achieving consistent year-over-year growth. As a technical expert, I've provided crucial insights during discussions with prospective and existing customers, significantly enriching their understanding and experience with our products. I've been instrumental in promoting our offerings through seminars, lunch and learns, and other events, effectively communicating the unique and unparalleled value of 10X products. This has not only fostered new business opportunities but also intrigued and interested potential customers. My mentorship has significantly impacted the team's development, inspiring growth and fostering a culture of continuous learning. I've led internal histology advanced sectioning training at headquarters for other FASs, mentored new hires, and contributed to new product extended core teams. These experiences demonstrate my solid commitment to mentorship and advancing product development. Received 10x-er award (employee recognition) for Exponential Impact.