Jéssica Fausta Bonfim
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Jéssica Fausta Bonfim Email & Phone Number

Product Owner na Smiles | Master em Customer Centric Marketing pela ESPM at Smiles
Location: São Paulo, Brazil 8 work roles 4 schools
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✓ Verified July 2026 3 data sources Profile completeness 86%

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Current company
Smiles
Role
Product Owner na Smiles | Master em Customer Centric Marketing pela ESPM
Location
São Paulo, Brazil
Company size
473 employees

Who is Jéssica Fausta Bonfim? Overview

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Quick answer

Jéssica Fausta Bonfim is listed as Product Owner na Smiles | Master em Customer Centric Marketing pela ESPM at Smiles, a with 473 employees, based in São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Jéssica Fausta Bonfim.

Jéssica Fausta Bonfim previously worked as Product owner at Smiles and Coordenadora bilíngue at Concentrix. Jéssica Fausta Bonfim holds Pós-Graduação Lato Sensu - Especialização, Customer Experience Management from Espm Escola Superior De Propaganda E Marketing.

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Smiles

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Profile bio

About Jéssica Fausta Bonfim

Pós-graduada em Customer Centric Marketing pela ESPM, atualmente sou Product Owner na Smiles. Atuo em projetos focados em aprimorar o bot de atendimento, expandindo a gama de informações disponíveis e promovendo o autoatendimento. Meu objetivo é proporcionar experiências com inovação e eficiência dos processos, sempre com o cliente no centro das decisões.

Current workplace

Jéssica Fausta Bonfim's current company

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Smiles
Smiles
Product Owner na Smiles | Master em Customer Centric Marketing pela ESPM
barueri, sao paulo, brazil
Website
smiles.com.br
Employees
473
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8 roles · 16 years

Jéssica Fausta Bonfim work experience

A career timeline built from the work history available for this profile.

Product Owner

Current
Smiles

São Paulo, Brasil

Jul 2022 - Present

Coordenadora Bilíngue

Concentrix
Jan 2021 - Apr 2022

Bilingual Team Leader

Concentrix
Feb 2020 - Jan 2021

Team Leader

Concentrix

São Paulo E Região, Brasil

Jul 2017 - Feb 2020

Supervisor De Call Center Pl

Voxline Contact Center

São Paulo E Região, Brasil

Equipe com média de qualidade de 94%, responsável por apresentar resultados para o presidente e clientes, controle do ABS e Turnover, gestão da fila (SLA, TMA, ASA, Abandono), planos de ação (SMART e PDCA), confecção e relatórios e materiais de treinamento, vivência em processos seletivos, campanhas motivacionais, monitorias e avaliação de desempenho.

2014 - 2016 ~2 yrs

Supervisor De Suporte Ao Cliente

Sitel

São Paulo E Região, Brasil

Atuei como analista da qualidade até 07/12 quando fui promovida para a supervisão do projeto Dell ( suporte técnico). Possuo experiência na gestão de equipes de atendimento via telefone, chat e e-Mail.

2011 - 2014 ~3 yrs

Analista De Helpdesk

Ogeda Consulting - Projeto Volkswagen

São Paulo E Região, Brasil

Oct 2009 - Sep 2010

Analista De Suporte Ao Desenvolvedor

Daruma

São Paulo E Região, Brasil

Analista de suporte ao desenvolvedor na área de automação comercial.

Dec 2008 - Aug 2009
Team & coworkers

Colleagues at Smiles

Other employees you can reach at smiles.com.br. View company contacts for 473 employees →

ML Miss Lorraine Miss Lorraine Colleague at SmilesMinneapolis, Minnesota, United States View → MH Muhamad Hizbullah Muhamad Hizbullah Colleague at SmilesCilegon, Banten, Indonesia View → AC Alexandre Conegundes Santos Alexandre Conegundes Santos Colleague at SmilesSão Paulo, Brazil View → TP Thamyres Pereira Thamyres Pereira Colleague at SmilesSão Bernardo Do Campo, São Paulo, Brazil View → LF Luis Fernando Savioli Luis Fernando Savioli Colleague at SmilesItu, São Paulo, Brazil View → JM Jemy Moura Jemy Moura Colleague at SmilesSão Paulo, Brazil View → KS Kamylly Santos Kamylly Santos Colleague at SmilesOsasco, São Paulo, Brazil View → ZP Zahra Putri Zahra Putri Colleague at SmilesGambir, Jakarta, Indonesia View → MT Marcelle Timoteo Ferrario Marcelle Timoteo Ferrario Colleague at SmilesSão Paulo, Brazil View → MK Matheus Kaike Mendez Villca Matheus Kaike Mendez Villca Colleague at SmilesSão Paulo, Brazil View →
4 education records

Jéssica Fausta Bonfim education

Pós-Graduação Lato Sensu - Especialização, Customer Experience Management

Espm Escola Superior De Propaganda E Marketing

• Customer service & customer success • Digital analytics e social intelligence • Gestão de canais digitais e omnicanalidade • Marketing e.

English Language And Literature, General

Kaplan

Artificial Intelligence

Escola Conquer

Como utilizar a inteligência artificial para automatizar tarefas , realizar análise de dados e potencializar a criatividade.

FAQ

Frequently asked questions about Jéssica Fausta Bonfim

Quick answers generated from the profile data available on this page.

What company does Jéssica Fausta Bonfim work for?

Jéssica Fausta Bonfim works for Smiles.

What is Jéssica Fausta Bonfim's role at Smiles?

Jéssica Fausta Bonfim is listed as Product Owner na Smiles | Master em Customer Centric Marketing pela ESPM at Smiles.

Where is Jéssica Fausta Bonfim based?

Jéssica Fausta Bonfim is based in São Paulo, Brazil while working with Smiles.

What companies has Jéssica Fausta Bonfim worked for?

Jéssica Fausta Bonfim has worked for Smiles, Concentrix, Voxline Contact Center, Sitel, and Ogeda Consulting - Projeto Volkswagen.

Who are Jéssica Fausta Bonfim's colleagues at Smiles?

Jéssica Fausta Bonfim's colleagues at Smiles include Miss Lorraine, Muhamad Hizbullah, Alexandre Conegundes Santos, Thamyres Pereira, and Luis Fernando Savioli.

How can I contact Jéssica Fausta Bonfim?

You can use AeroLeads to view verified contact signals for Jéssica Fausta Bonfim at Smiles, including work email, phone, and LinkedIn data when available.

What schools did Jéssica Fausta Bonfim attend?

Jéssica Fausta Bonfim holds Pós-Graduação Lato Sensu - Especialização, Customer Experience Management from Espm Escola Superior De Propaganda E Marketing.

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