• Greeted & welcomed patients• Scheduled, checked in and confirmed appointments• Collected insurance information, verified benefits and coverage• Reviewed treatment plan fees and payment options with patients• Collected client payments and processed accounts receivables• Generated electronic statements, and made collection calls• Managed front office, communicated with patients and insurance companies, answered phones, and responded to email

• Manage phone calls and correspondence • Receive, sort, and enter invoices into QuickBooks• Create and update client records in the database with personnel, financial and other data• Create job folders• Update and track sales book and commission sheets• Assist with payroll and commissions• Resolve invoice issues and collect payment • Manage and update accounts responsible document• Manage Greensky loan payments• Operate and maintain office equipment, such as copier, postage meter• Greet visitors or callers and handle their inquiries or direct them to the appropriate person• Manage and order office supplies

• Onboarding / New hire paperwork• Utilized DRP, Kronos and Cortex systems• Ordering uniforms• ETA of delivery

• Manage staff performance• Coordinate schedules • Assist in hiring process• Train and evaluate training processes• Conducts annual performance reviews• Coach and mentor staff• Greet & check in patients• Patient registration• Collect co-pays and payments• Schedule appointments• Gather insurance/demographic information• Triage patient phone calls• Print and prepare patient charts• Fax and scan correspondence letters

• Performed clerical duties such as preparing correspondence, responding to information requests, planning, and coordinating meetings • Prepared and maintained production reports• Identified, analyzed, and interpreted trends to drive continuous improvement