Jessica Camacho Email & Phone Number

West Palm Beach, Fl, Us

Boca Raton, Florida, United States

Educate clients on various products, empowering them to make inform decisions about their financial future. Monitor martket trends to capitalize on emerging opportunities within the mortgage industry that could benefit clients or increase revenue streams.

Fairfax, Virginia, United States

Assist with loan maintenance and review core system for loan booking and accuracy. Research subpoenas and loan errors. Assist in maintaining changes to project baselines; monitor deliverables; assess documents; conduct quality review on projects and tasks. Review processing of PPP (Payment Protection Plan) loans to finalize details of loan application and repayment.

West Palm Beach, Florida, United States

Ensure reconciliations are accurate and completed on within investor requirements and correct format, and reconciling items are properly identified, researched, and cleared within 90 days. Responsible for reconciling a suite of portfolios each month. Processing of reversal payments for returned items or payment errors. Process payments and deposits. Report to all levels of management within the Investor Services organization and provide excellent written and oral communication.

Plano, Texas, United States

Managed a pipeline of 100-150 loan applications. Processed FHA, VA, Conventional, and Purchase Loans. Initiated and reviewed all third-party documentation such as verification of employment, assets, preliminary title reports and appraisals. Retrieved and reviewed credit reports of pending applications for file accuracy and performed financial analysis. Worked with borrowers through the mortgage loan underwriting process while setting proper expectations and explaining documents requests.

West Palm Beach, Florida Area

Used strong customer service skills to make introductory calls to verify loan details and request additional documentation as necessary. Analyzed loan portfolios and ensured applicants met qualifying criteria. Contacted vendors assigned to loan applications to obtain status of required documents, appraisal companies, flood certification companies, attorneys and title companies. Managed a pipeline of up to 150-200 active mortgage refinance, including FHA, VA, and Conventional Loans. Reviewed and evaluated all loan documents including income and assets, credit reports, titles and appraisals to support application prior to submission to underwriter.

Coral Springs, Fl

Managed consumer loan and auto loan portfolios. Reviewed credit reports and other relevant information to support loan approval. Underwrite the loan request by analyzing their credit report, financial statements, and employment history. Assure customer files were completed and in compliance with regulatory policies. Made outbound calls and market to potential borrowers as well as up-selling to current. Received inbound calls assisting customers with concerns making payments on delinquent auto and consumer accounts. Performed collections, provided no handled customer service inquiries and correspondences. Assisted the branch in achieving volume and productivity goals by developing and executing a strong goal plan.

West Palm Beach, Florida Area

Performed account maintenance duties, opening/closing accounts, adding/removing account owners, processing consumer loan/auto loan applications and disbursements, and debit/credit card requests, home equity loans while effectively maximizing on cross selling opportunities for members. Provided excellent customer service by addressing members questions and concerns. Provided general administrative support for switchboard and front desk. Answered incoming customer inquiries, completed transactions, activated cards, provided quality customer service within a call center environment.

West Palm Beach, Florida, United States

Developed a consumer loan and auto loan portfolio. Evaluated loan applications, credit reports, and financial documents to render decision and resolve issues. Generated new business and established relationships with prospective customers while maintaining a portfolio of customers and growing current customers relationships. Processed credit checks and prepared and filed reports with regulatory agencies. Originated loans handled in-house leads and answered in-bound calls. Utilized effective communication and conflict resolution skills to negotiate settlements, payment plans, and referrals. Recorded all collection efforts and recommended additional actions on delinquent accounts. Scheduled repossession activity on Auto past due accounts.

West Palm Beach, Florida, United States

Delivered exceptional customer service in the administration of members bank account transactions and resolution of issues. Comply with bank procedures by participating in training and following security protocols. Provided customers with superior service while performing transactions and maximizing cross-sell opportunities. Provided essential banking and financial revives by producing daily operation reports. Served as a liaison for Auto loans and services. Assisted customers with their financial needs such as balancing checkbooks, opening bank accounts, CD’s and lines of credit.

Fort Lauderdale, Florida

Maximize sales and revenue growth while strengthening customer service ad new business opportunities. Supervised 6-9 associates to actively cross-sell products and revives to increase profitability. Approved and denied personal and auto based on customer credit criteria. Managed all branch operations with emphasis on meeting and exceeding sales goals and increasing account portfolio. Coordinated auto repossessions voluntary and involuntary while maintaining communication with repossession companies for updates. Served as a point of contact for local facilities in order to facilitate communication and improve business relationships. Managed all daily operations to include all reporting and analysis of branch financial and profitability forecast information.

West Palm Beach, Florida Area

Developed functional and integration test plan and test scripts based on functional requirements and design specifications. Analyzed system requirements and business requirement documents and developed test cases and test scripts. Participated in organized meetings with business users and project managers to prepare and update Business Process Requirements and Systems Requirements. Created test data for QA Database environments based on Functional Requirements Specification. Summarized test results in formula test analysis reports according to the documentation standards. Developed and executed SQL queries using PL/SQL developer for data verification. Formulated detailed test cases which included test cases/scripts, performed configuration/compatibility and user interface testing manually. Delivered defect reports and managed defect fix development using Quality Center. Performed testing, executed manual test cases and scripts for products under development using SQL, test management and tracking tools. Attended and actively participated Scrum Meetings.