Jessica Doyle Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Canada

Ottawa, Canada Area

Developed:Internal and external documentation on technical aspects of FluidReview and SurveyMonkey Apply, including our Single Sign On offerings and our Salesforce integration.Helped in the development of the newest Salesforce integration (“V4”) offered on SurveyMonkey Apply.“Product Feedback Survey” and data analysis. This helped improve the quality of work provided by the Implementation Specialist team, delivered key insights for our Customer Success Managers, and present key… Show more Developed:Internal and external documentation on technical aspects of FluidReview and SurveyMonkey Apply, including our Single Sign On offerings and our Salesforce integration.Helped in the development of the newest Salesforce integration (“V4”) offered on SurveyMonkey Apply.“Product Feedback Survey” and data analysis. This helped improve the quality of work provided by the Implementation Specialist team, delivered key insights for our Customer Success Managers, and present key findings with ARR attached to the product team that influenced the roadmap.“Consultation” approach to SurveyMonkey Apply - an offering when our standard implementation process was not sufficient for the client. Saw a decrease in hours to implement with this process.Created efficiencies in our process for the newly FluidReview’s Campus Wide Solution, which was to streamline university and college processes for scholarship applications. Decreased the time and effort it took to onboard from 110 hours over the span of a year, to 30 hours and under 90 days.Day to Day:Consistently acted as a resource and leader within the team to create and define both the Implementation Specialist-led onboarding and integration processes, handling client expectations and maintaining high client satisfaction. Responsible for making business decisions with escalating tickets from services department, while prioritizing tickets from all departments correctly.Actively worked directly with our developers and product team to ensure our customer stories and issues were being represented.Utilized BugSnag and Django access to help assist with troubleshooting and solutioning for the Services and Support teams, lifting a little bit of burden from our developers.Worked with CSM to save at-risk clients in helping to identify areas of high impact. Show less

Acquired by SurveyMonkeyQuick starter—able to onboard first client two weeks into the role without formal training. Received and maintained a high NPS score.Efficiently and effectively understand client requirements to analyze their past process, improve on it, and implement the workflow in order to achieve the desired outcomes.Provided high quality hands-on training on the software, empowering self-sufficient clients, able to effectively manage their own sites with minimal… Show more Acquired by SurveyMonkeyQuick starter—able to onboard first client two weeks into the role without formal training. Received and maintained a high NPS score.Efficiently and effectively understand client requirements to analyze their past process, improve on it, and implement the workflow in order to achieve the desired outcomes.Provided high quality hands-on training on the software, empowering self-sufficient clients, able to effectively manage their own sites with minimal support help.Was trusted with handling numerous high-risk accounts, bettering their experience with FluidReview and ensuring they did not churn. This led to me being trusted as a specific resource for possible partnerships. Became a member of the Campus Wide team, taking on large-scale accounts while improving the onboarding process for scalability taking the implementation time from one year to three months, while still performing at the highest level. Show less

Outstanding interpersonal and communication skills, both verbal and written. Exceptional phone etiquette when handling incoming and outgoing calls. Demonstrated the ability to analyze and prioritize tasks on a daily basis to ensure efficiency, while also being able to evaluate and make recommendations for improvement.Skilled in office organization and hands on management of general front-desk tasks, Including, but not limited to, maintenance of appointment and due date calendars… Show more Outstanding interpersonal and communication skills, both verbal and written. Exceptional phone etiquette when handling incoming and outgoing calls. Demonstrated the ability to analyze and prioritize tasks on a daily basis to ensure efficiency, while also being able to evaluate and make recommendations for improvement.Skilled in office organization and hands on management of general front-desk tasks, Including, but not limited to, maintenance of appointment and due date calendars, accounting software, entering invoices, collection of payment and creating purchase orders.Detailed oriented in all office work, along with evaluation of final products before they’re presented to the client.Proven time management, problem-prevention and problem solving skills.Experienced in working well under stressful conditions.Highly skilled in managing and maintaining of accounts. Ensuring the clients’ needs are being met by conducting reviews on a regular basis, strategizing for future orders, and target potential leads for new clients. Proven ability to always maintain focus on clients’ needs and take initiative to meet them.Accepts and follows directions and suggestions from each coworker along with the business owner. Proven to work well with others as well as unsupervised.Demonstrates positivity and adaptability throughout in each task on a daily basis Show less

Provided high quality customer service and prompt order-taking and bill reconciliation within a fast-paced environment. Worked easily and well within a teamwork-structured environment. Prioritizing tasks that ensure customer satisfaction.Continuously proved to be a valuable, self-motivated member within a team, taking initiative on many different tasks.Frequently received outstanding compliments from guests served. Praised by supervisors for excellent performance.

Ottawa, Canada Area

The undergraduate programs in the Faculty of Public Affairs examine the institutions, processes, and policies that allow Canadians to live together, do business with one another, and talk to one another.This study permits the understanding of how societies produce and distribute goods and services, generate income and wealth, achieve community goals, pursue social justice and human rights, debate public issues, and make a myriad of choices.

Handled high volume of calls on regular bases. Focused on resolving extended warranty customer issues for the Brick retail outlet clientele. Demonstrated strong interpersonal communication skills when dealing with the public, specifically irate clients in times of their need. Exhibited outstanding written communication skills by maintaining frequent email contact between key individuals within the organization.Learned to successfully work in a low supervision environment… Show more Handled high volume of calls on regular bases. Focused on resolving extended warranty customer issues for the Brick retail outlet clientele. Demonstrated strong interpersonal communication skills when dealing with the public, specifically irate clients in times of their need. Exhibited outstanding written communication skills by maintaining frequent email contact between key individuals within the organization.Learned to successfully work in a low supervision environment, relying purely on self motivation to ensure that the task at hand was always completed in a timely manner.Used the data entry system effectively in order to track work/service history. Show less

Kirkland Lake / Esker Lakes

The Ontario Ranger Program is an 8-week job program that aims to provide participants with a unique combination of work, learning and life experiences.Participated as a team member in the group of selected individuals chosen that year.Adapted well to the new and different work environment Developed valuable team and individual working and organization skills

Criminology And Criminal Justice With A Concentration In Law, Public Affairs

Activities and Societies: Founder of Alpha Pi Phi Sorority, Facil for 2 years and Raven for 1 year for Orientation, Masters Swimming.

Education record

Education record