Jessica Cervantes Email & Phone Number

United States

Within this dynamic role I have successfully managed various responsibilities including clerical tasks, administrative duties, and accounts payable, contributing to the seamless operation of our fast-paced clinic. My proficiency in both Spanish and English, coupled with strong communication skills, has been instrumental in providing compassionate patient communication during tasks such as patient scheduling, check-in processes, referrals, and the effective management of medical billing. My role extends beyond individual tasks; I actively engage in training new employees, exhibit leadership in guiding teams, and have led training meetings for multiple medical campuses, demonstrating a commitment to providing comprehensive organizational and administrative support.

United States

As a Referral Coordinator at Sierra Pacific Orthopedics, I transitioned from front desk receptionist duties to scheduling new patient appointments for the entire clinic, which comprised of over 20 MDs plus their Physician Assistants. In this role, I undertook the responsibility of reviewing and learning all of the doctors' scheduling protocols, diligently following these protocols to schedule all referrals received by our office. Working alongside a small team of 2-3 referral coordinators, we maintained open communication with referring offices to ensure transparency and efficiency throughout the scheduling process.

United States

During my time as a check-in receptionist for SPOC, I efficiently managed patient check-ins for the offices of Dr. Eric Hanson and Dr. Steven Thaxter. Utilizing patients' medical histories, I assessed the necessity of x-rays and scheduled new patient appointments and follow-ups to optimize clinic workflow. Additionally, I meticulously compiled and organized patients' medical files for physical therapy sessions with Dr. Hanson, ensuring accurate and up-to-date records. Recognizing the importance of comprehensive training, I developed a tailored front desk training manual, simplifying the onboarding process for new staff members. Serving as the primary Spanish translator, I facilitated clear and effective communication between Spanish-speaking patients and medical staff, ultimately enhancing overall patient experience and satisfaction.

United States

As a GSA in Fresno in store 0911, I took on additional duties, adapting to a higher volume of personnel traffic and overseeing the training of multiple new associates. Effective communication skills, both oral and written, are paramount in any management position, and transitioning from the work environment in Los Angeles to Fresno tested and enhanced my expertise. Managing the distinct clientele crowds in both cities further honed my skills in delivering excellent customer service and leading an exceptional team of workers.

90024

As a GSA at City Target 2774 I navigated a fast-paced environment with a strong emphasis on punctuality and readiness for work. My responsibilities encompassed managing the sales floor, distributing break schedules, addressing guest complaints, and fostering a vibrant and friendly work environment. Operating across various shifts I gained experience in high-pressure situations such as Black Friday, where the store operated continuously.