"Rockstar" of customer care, copywriter, lover of tools, writing and humane and empathetic customer service.My fields of action are:Customer Care & Help DeskCommunity moderationCopywritingCorporate complianceCustomer care managementBots and AutomationsI began my career as a tourist photographer for 4 years in the main resorts abroad, dealing with the creation of photo books and the sale of photographs within the photo points.In 2013 I became operational HR manager for Fotomonelle a female photographic agency, dealing with all the selection and training of personnel, management of warehouses and photographic/electronic orders and the opening and closing of photo points within the resorts tourist.In 2016, after a 9-month stop in my beloved London to improve my English, I decided to return to Italy to go back to studying and get closer to the digital world that I have always loved.After a master's degree in social media marketing I started working for several foreign companies remotely (mainly dealing with social media marketing and copywriting) and in January 2018 I decided to start my own business and then specialize in customer service and copywriting.In recent years I have worked and collaborated with various Italian and non-Italian e-commerce, dealing with first and second level customer care, complaint management, customer satisfaction, creation and organization of customer service flows, operators and compliance corporate.Writer by passion (purely of the thriller genre) but I've always written. For years I have been involved in copywriting for e-commerce of various kinds (with the creation of newsletters, claims, social posts, press releases, descriptions of articles, etc.) and writing informative articles (sports, IT and personal growth).I currently work for a logistics and transport company in the role of Customer Care Operation Manager dealing with the total management of customer service, first and second level operators, internal flows, automations and bots.