Jess Clapper Email & Phone Number

Pittsburgh, Pa, Us

Fairlawn, Ohio, Us

San Francisco, California, Us

➤ Building the foundation of the company's new Sales Operations and Enablement team and leading content strategy.➤ Leading a team of learning professionals, knowledge managers, and enablement managers in sales enablement solutions.➤ Designing, executing, and measuring the success of learning and enablement programs for the sales and service team.➤ Shaping policies for critical Sales Operation tools and delivering a clear vision for high-value projects to sales reps.➤ Working closely with front-line managers and senior leaders to achieve business goals and deliver revenue targets.➤ Leading and training Sales Enablement Managers who specialize in supporting 1-2 sales teams.➤ Coaching the learning team and holding them accountable to process, facilitation, and instructional design standards.➤ Leading design, development, and delivery of onboarding programs for multiple sales roles including sales leadership.

Boston, Ma, Us

➤ Led the customer service enablement team with a primary focus on achieving SLAs and exceeding CSAT targets.➤ Coached and mentored a team of enablement professionals in delivering product and service enablement programs.➤ Launched a new product enablement program contributing to an increase in CSAT scores and achievement of SLAs.➤ Restructured onboarding to achieve SLAs and performance metrics faster and reduced time to proficiency by 4 weeks.➤ Developed sales enablement plan with Marketing that ensured reps had access to collateral, email templates, and FAQs.

Seattle, Washington, Us

➤ Led the training and knowledge team including course design, delivery, and content strategy.➤ Managed team of learning professionals including managers, facilitators, instructional designers, and content strategists.➤ Recommended technology improvements that allowed representatives to excel in their roles and overcome hurdles.➤ Partnered with leaders on training and managed relationships with 3rd-party vendors doing business on behalf of Zillow.➤ Designed learning programs based on adult learning principles using a variety of methods including in-person and virtual.➤ Implemented instructional design and facilitation standards and managed intake of training and communication requests.➤ Created information-sharing pathways and an operating rhythm that helps the company funnel updates to the Sales team.

El Segundo, Ca, Us

➤ Led a remote sales training organization supporting direct sales and multiple lines of residential/commercial business.➤ Utilized management training skills to increase profitability and product sales volume by developing a dynamic team.➤ Designed and executed product and sales enablement programs to achieve SLAs and exceed company revenue goals.➤ Developed onboarding and ongoing learning programs for 10K sales and service representatives across 14 sales and service centers.➤ Trained and facilitated new hires on key selling messages, value-added features, and benefits for each product available.➤ Developed training initiatives, executed programs, and coached and developed a team of training program managers.➤ Enhanced staff accomplishments and managed relationship with 3rd-party vendors doing business on behalf of DIRECTV➤ Created new learning solutions for large-scale product launches and designed solutions to improve performance gaps.➤ Developed and trained sales personnel in effective negotiation skills and consultative selling to offer discounts or deals.

Greenwich, Ct, Us

➤ Senior Trainer – Alorica – 06/2007 to 09/2009➤ Senior Trainer – ibex – 05/2003 to 05/2007