Jessica Mcbride, Mba, Pmp, Lss Green Belt, Certified Cm Email and Phone Number
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I lead the development of and gain buy-in for the implementation of a company-wide business transformational and continuous improvement strategy.As a visionary and forward-looking operations executive, I develop and implement efficient operations and cost-effective systems to achieve current and future business goals—leveraging the power of automation and engaging leadership.I gain buy-in and support from diverse stakeholders through effective communication and by building a collaborative culture. My leadership style is grounded in authenticity and vulnerability, generating trust, loyalty, respect, and results.✅ Spearheaded a multimillion-dollar project and led the change management of the business transformation program.✅ Scaled the Change Management Office from inception to 4 full-time employees and a 20-person company-wide volunteer network.✅ Earned and maintain several highly-regarded operations, project, and change management certifications. Areas of ExpertiseBudget Management • Change Management • Communication • Conflict Management • Cross-Functional Team Leadership • Execution • Forecasting • Operational Excellence • Operations Management • Problem Solving • Process Improvement • Project Management • Strategic Planning • Team Leadership
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Chief Of Staff - Retail And Director, Leadership Rotation ProgramHolman Apr 2024 - PresentMount Laurel, Nj, Us
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Co-FounderGood Thinking Nov 2022 - Present -
Assistant Vice President, Strategy And Project ManagementIntealth Jan 2019 - May 2024Philadelphia, Pennsylvania, UsMost recently, I have been appointed to provide leadership and direction to the Enterprise Project Management Office comprising project managers, scrum masters, and process improvement managers. I manage all activities related to the lifecycle of both short- and long-term projects involving entire lines of business and/or medium to high levels of risk, scope, and complexity.➢ Partner with the executive team to develop and operationalize corporate strategy, focusing on the development of new programs and enhancements to existing programs. Serve as a member of the ECFMG senior staff.➢ Stood up the organization’s first Enterprise Project Management Office aligning the use of resources to the organization’s top 5 priorities at a given time. Developed and implemented a project intake and prioritization process, which yielded a per-meeting savings of 40% and reduced project back-log by 52%.➢ Established the organization’s first Change Management Office, infusing the culture with change management principles and practices, facilitating a 60% improvement to overall efficiencies (over 2 years) and reducing employee resistance to major initiatives, and therefore a faster time to return on investment (ROI).➢ Developed and implemented an organization-wide Process Improvement and metrics strategy, leading senior staff to concentrate on the most meaningful and actionable enhancements to drive the right behaviors of the organization. -
Director Strategic InitiativesIntealth Dec 2017 - Dec 2018Philadelphia, Pennsylvania, UsIn 2017, I was promoted into a brand-new role to manage $30M in strategic initiatives from ideation through execution with particular focus on market share, database, and educational reach into third-world countries. ➢ Directed program and project teams managing all activities in a project life cycle (initiation, planning, executing / controlling, and closing). ➢ Spearheaded the implementation of the company’s first-ever strategic initiatives.➢ Founded and led a task force to make recommendations to the executive team, yielding a recommendation to create an enterprise-wide Change Management program. The program/office set out to play a key part in the transformation program as well as educate leaders/staff on CM principles to collectively manage change appropriately and efficiently
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Assistant Director, Center OperationsIntealth Apr 2015 - Dec 2017Philadelphia, Pennsylvania, UsJoining ECFMG in 2015, I was originally hired to implement best practices and standard operating procedures (SOPs) while managing a $44M budget.➢ Developed Center operating budgets and reported monthly to the AVP, CFO, VPs, and the Executive Director. ➢ Served as Project Manager for departmental and company-wide projects. Managed successful implementation of new Patient Note software. Developed improved communications with ECFMG’s IT group, resulting in faster response times for Clinical Skills Evaluation Collaboration (CSEC).➢ Ensured consistency across testing sites regarding USMLE Step 2 CS test administration, policies and procedures, incident reports, and payroll administration. ➢ Streamlined supply orders, resulting in favorable pricing and more accurate accounting.
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Assistant Director, Collections And Taxpayer ServicesCommonwealth Of Pennsylvania Aug 2012 - Apr 2015Statewide, Pa, UsFollowing my promotion, I oversaw operations of all the state's collections call centers for the largest bureau in the Department of Revenue. I supervised staff of 76 direct call center and field personnel, and 170+ indirect reports across 14 field offices and 3 call centers. I also developed and administered a $25M annual budget. ➢ Increased collections from $380M to $450M by introducing new policies, streamlining workflow, enforcing citations to businesses, and expanding the utilization of field teams. Surpassed the first-year goal by $30M, and second-year goal by $100M.➢ Played a major role in the merging of 2 field offices to reduce costs.➢ Saved $1.4M by expanding the field office pay grade.➢ Improved call center efficiency by implementing a new automated call system.➢ Launched a new call center in Pittsburgh to keep pace with rapid growth.➢ Chaired the committee that developed and maintained procedural manuals. -
Area Operations Director For The Department Of Collections And Taxpayer ServicesCommonwealth Of Pennsylvania May 2011 - Sep 2012Statewide, Pa, UsWhen I first joined the Commonwealth, I managed collections for the Southeast Region, supervised 56 staff comprising direct and indirect reports, administered budgets, and trained personnel.➢ Increased collections $3M in the first year and exceeded goal by $10M in the second year.➢ Achieved a 60% increase in deferred payment plan accuracy by introducing a system that based repayment on the specific accounts’ ability to pay; directed the analyses and projections that served as the basis for this system.➢ Improved efficiency by eliminating operational redundancies and enhancing communications.
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Operations Manager & Corporate TrainerRouth Crabtree & Olsen May 2009 - Nov 2010➢ Directed daily operations for the Escrow Division of a law firm with offices in 4 states, introducing new closing procedures to enhance accuracy and streamline closing times.➢ Delivered a 4x increase in monthly transaction volume while reducing error costs by 50%; improved efficiency by implementing new training programs for staff and new hires.➢ Boosted client retention rate by conducting virtual and in-person seminars for clients.➢ Project-managed the integration of new software and created associated training processes.
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Operations Manager & Divisional TrainerThe Talon Group Aug 2002 - May 2009Us➢ Oversaw operations for a Fortune 500 title and escrow settlement services company. Built a top-producing office, achieving $1M in monthly sales and exceeding the average by 20%.➢ Reduced costs 5% while increasing market share by improving productivity and streamlining workflow.➢ Realized 30% growth in employee retention by instituting training and improvement programs that also led to increased numbers of advanced certifications within the division.
Jessica Mcbride, Mba, Pmp, Lss Green Belt, Certified Cm Education Details
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University Of Massachusetts AmherstMaster Of Business Administration - Mba -
Villanova UniversityProject Management
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Uc IrvinePsychology
Frequently Asked Questions about Jessica Mcbride, Mba, Pmp, Lss Green Belt, Certified Cm
What company does Jessica Mcbride, Mba, Pmp, Lss Green Belt, Certified Cm work for?
Jessica Mcbride, Mba, Pmp, Lss Green Belt, Certified Cm works for Holman
What is Jessica Mcbride, Mba, Pmp, Lss Green Belt, Certified Cm's role at the current company?
Jessica Mcbride, Mba, Pmp, Lss Green Belt, Certified Cm's current role is Operations, Project, Change and Process Leader.
What is Jessica Mcbride, Mba, Pmp, Lss Green Belt, Certified Cm's email address?
Jessica Mcbride, Mba, Pmp, Lss Green Belt, Certified Cm's email address is gj****@****fmg.org
What is Jessica Mcbride, Mba, Pmp, Lss Green Belt, Certified Cm's direct phone number?
Jessica Mcbride, Mba, Pmp, Lss Green Belt, Certified Cm's direct phone number is (215) 495*****
What schools did Jessica Mcbride, Mba, Pmp, Lss Green Belt, Certified Cm attend?
Jessica Mcbride, Mba, Pmp, Lss Green Belt, Certified Cm attended University Of Massachusetts Amherst, Villanova University, Uc Irvine.
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