Designing and implementing business solutions using common network equipmentUsing applications like Cisco Firepower, Cisco ISE, Solarwinds NPM/NCM to manage and audit enterprise hospital networks Installing, configuring and troubleshooting various different network architecture specializing in Cisco/MerakiDesigning, implementing, and monitoring network security architecture for 42 hospitalsSecuring Patient Health Information across network transportDesigning, maintaining, and implementing lan to lan VPNsDesigning, implementing, and maintaining datacenter environments both physical and cloud including AWSMonitoring and diagnosing performance issues Designing, writing and updating both system documentation and network diagramsWrote and implemented policies to meet/exceed HITRUST certificationNotable AchievementsDesigned, configured, and implemented remote access solution for all corporate employees from May 2020-current. Maintained remote access infrastructure without a single security breach

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Network route/switch, voice, VOIP, and telepresence support. Interact intimately with high level executives and IT of supported companies. Work with BU and TAC (TMN model) on tier 2 escalations when root cause for customer reported issues cannot be determined. The infrastructure includes the CTMS, CTS-Man as well as TMS, Codian MCUs, TelePresence Servers. The endpoints include immersive endpoints (CTS, TX) as well as desktop and room endpoints (SX, MX, Tandberg, etc.) Implementing the delivery or activities defined via the Consulting engagement (Plan, Design, Implementation). Implementing a new product in the infrastructure, Upgrading of endpoints, Upgrading of Infrastructure, Migration of Products, Bug scrub for new release, UAT testing. Infrastructure uses VOIP, SIP and H.323.

Senior network and linux administrator responsible for supporting and maintaining all network devices and linux based OS's including designing, implementing and maintaining an HPC cluster for the bioinformatics group. Engineered a diskless HPC cluster using ubuntu 10.04.4 LTS (older release due to bioinformatics software limitations,) NFS file server, head node, diskless compute nodes using dnsmasq: dhcp and tftpboot , pxelinux, over a 10GB copper network. Also responsible for supporting all linux machines including 3 node VMware 5.1 cluster and assisted with conversion from Nortel PBX, switches, and phones to Cisco CallManager/Unity, switches, and phones after a catastrophic failure of Nortel switches, migrating from Watchguard redbox firewall/VPN to Cisco, and instituting two additional different redundant BGP connections via fiber and WISP

Core NAP was a colocation, managed services, network, and disaster recovery solutions IDC for small to large businesses which had the greatest number of network peering and transit points of any data center in central Texas. Daily duties and skills involved interacting with, configuring, or trouble shooting WAN/LAN issues, service provider (ISP, ASP), colocation, data center maintenance and setup, Cisco configuration (especially ASA'S), DS3 and DS1 setup/config/trouble shooting, BIND, Rancid, Apache, cacti, MRTG, BGP, Nagios, Sun, Linux, Windows Server, electrical (120-208V) cabling, (Cat 5, 5e, 6 terminations), and IDC security via Doorman with HID MTech readers. |Work in the IDC is conducted in a 95% linux environment. The IDC technician is the main point of contact for all customer escalations to the NOC and interact directly with the IDC engineers. The range of skills used for this position is sysadmin/network admin level.|I handled 95% of the abuse issues/AUP violations dealing not only with customers but with Spamhaus, SPEWS, MAPS, and many other DNSBL/RBL's. I also dealt intimately with Yahoo! and coined the term "Yahoo! friendly IP's" which refers to netblocks that are not greylisted by Yahoo!.

This position resided in Network Operations. The Network Operations group is responsible for monitoring and maintaining the integrity of Wayport’s network. Responsibilities Maintain a consistently elevated level of customer service. Rapidly achieve a level of productivity measured primarily by resolved trouble tickets worked and handled calls, quality based metrics consistent with published department guidelines. Handling inbound calls from multiple parties during the troubleshooting of a Wayport venue, and placing outbound calls to customers and circuit providers to aid in the troubleshooting process. Provide and document consistent, accurate and detailed analysis of issues for each issue. Excel at providing excellent customer service and provide expedient resolution to troubleshooting issues through the use of various tools and resources. This requires a well rounded knowledge of networking concepts, networking implementation and software concepts and use. All of these activities require a strong work ethic and the ability to participate on a team of NOC Engineers alongside other Wayport personal to maximize customer satisfaction and maintain high service levels. Debian Network Management Devices, Cisco 2950, Cisco AP1100/AP1200, Cisco POE device, Dlink wireless router, Dlink POE, SMC switches, VDSL, WISP troubleshooting.

Contract with the State of Texas to configure, install and troubleshoot Cisco UCM, UC500, Cisco l2 POE switches, and phones across 17 different locations ranging in size from 50 employees to 1000 employees. Responsible for asset management, inventory, and liquidation of old phone network. Network mapping, diagnostic and diagramming using Solarwinds.

Contractor for State of Texas. The State of Texas needed to merge over 7200 database servers across the state into 2 datacenters. Our team was selected to design and implement the migration. As a member of the Team4Texas, my duties included design, configuration, ordering, and installing of all cisco network routers, switches, firewalls, and WAPs. Assigned to handle reporting, tracking, and resolution of issues for the datacenter and NOC until handoff. I was the liaison and primary point of contact responsible for communication between the datacenter and NOC. As lead I was responsible for the Data Center's LAN support and Hardware Break/Fix queues. Service requests from state employees broadly scoped all hardware support on datacenter servers and network equipment.

Broadwing was an Enterprise Class ISP. As the abuse Administrator, I dealt with all Acceptable User Policy violations on the client side of our network. This includes Spam, Virii, trojans, port scanning, DOS and DDOS attacks. I generally handle between 500-2000 emails a day. I designed and implemented Broadwing's new abuse team and instituted a zero tolerance UCE/UBE policy while working towards maintaining as many customers as possible. As part of the ITAC (Internal Technical Assitance Center) I also deal with two networks. Broadwing Communications and recently acquired Focal Communications both with large numbers of GigE customers. I interface with several different routers including: Cisco 12008, 7513, 6509, 7507, 10000, Juniper M40, M160, M20, Nortel Shasta 5000, and several Unispheres. We were responsible for maintaining all servers on our network. We created and updated all zone files for our DNS servers. Adept in multiple flavors of Linux and Solaris.

Proactive support for Managed VPN and Managed Access customers. Configuration of managed and nonmanaged VPN hardware (Cisco, Netopia, Netscreen). Private IP allocation and maintenance. NOC Remedy asset creation and maintenance. Reactive support for GRAS customers worldwide. Supporting GRAS, VPN, and Personal Firewall software as well as connectivity. Configuration of On Net and Off Net replacement equipment (Netopia, Efficient). Configuration of some VPN equipment (Netopia 3386, Cisco). Final circuit/equipment configuration to meet customer’s specifications. This includes CPE configuration (DNS, username/password, RNET, mapping, other customer specifications to profile), RNET allocation, RADIUS update, Rate Shape circuits when applicable, basic troubleshooting for non-working circuits before sent to Turn Up trouble tickets, End User contact by phone/email according to customer’s specifications, and NOC asset and NetCool-ISM profile creation for monitored customers. Activate billing status. Move incidents to Pro Internal Wiring status when ready. Reactivate Suspended accounts once End Users reinstate their billing status. Proof of concept activations and creation of proper documentation. Ping scrubs on pending billing status sites for WAN IPs that are live. Remote Hardware and Software setupInstallation and configuration of broadband CPE as well as VPN terminating hardware. Cisco soho 91 /831 configuration builds. Installation and configuration of vpn clients as well as personal firewalls. Activation of monitoring upon completion of installs.The MegaPath NOC is now managing and monitoring over 5,000+ nodes. Those 5,000+ nodes are creating over 7,000 tickets per month and our MTTR is below an 18-hour average for the year. We completed over 17,000 bring-ups since taking over that responsibility in February 2003. Meanwhile, we installed 5,829 sites in 2004. Of these, 3,786 are managed sites. McDonald’s comprises 2,941 of these.

Manager over 65 technical analysts for SBC's tier III executive escalation group. Highest level of support for SBC internet services. Executive/corporate escalations for all DSL and dial up accounts. Inbound and Outbound calls troubleshooting Network cards, tcp/ip, DSL modems, routers, gateways, IE (w/ SBC Yahoo skin) windows DUN, outlook, outlook express, Netscape (all versions), netscape mail, and Yahoo webmail and premium services. Server issues, database issues. Migration from legacy Prodigy/Telco software to SBC/Yahoo software and email servers. Tracking of usage and connections to radius server. Liason to Policy group. Liason to Ameritech, Southern New England Telephone, Nevada Bell, Pacific Bell, Southwestern Bell and Prodigy. Tech for Yahoo! escalation team dealing directly with Yahoo! engineers. Handling Yahoo home portal and account issues. Tech for Trueswitch Escalation team dealing directly with Trueswitch engineers. My team, which consisted of 17 sr techs, was the only tech support team in the SBC infrastructure that dealt with either of these two companies and was the single point of contact for all other SBC support teams. Developed and tracked all metrics for the group. Initiated and supervised changeover from hunt group phone system to Nortel Meridian ACD