Routinely conduct academic advisement appointments (in-person and online) for over 1,000 students tomaintain educational progression.Update Salesforce/PeopleSoft after each student interaction. Create, close, and reassign Salesforce casesas needed.Leverage expert-level understanding of Arizona State University policies, graduation requirements, andcourse topics to guide students through their academic journey.Counsel of Academic Advising Representative for the College of Integrative Sciences and Arts.

Served as subject matter expert on quality assurance for Arizona State University EdPlus Success Center(70+ person department).Developed remote work training manual that was provided to trainers, coaches, and team leadstransitioning into remote work.Led remote work training for all success center teammates that were transitioning to remote work.Created new quality control metrics that were used to track center-wide trends, improve performance,and increase student retention.Point person for leadership on quality trends, operational best practices, and fine-grained performancemetrics.

Prepared students for later educational experiences by encouraging exploration of learning opportunitiesand perseverance through challenging tasks.Managed caseload of over 900 students in varying degrees for ASU Online.Provided student-facing support to undergraduate students including diverse populations.Developed working relationships with colleges and advising teams across ASU to ensure students haveaccess to necessary resources.

Implement marketing strategy developed by the National Marketing Group in partnership with the local team to generate sales to reach measurable business results. Conduct informational presentations at high schools, college campuses, and in the community. Build and foster relationships with key administrators, faculty, student organizations and advisors to increase Princeton Review's brand recognition and attendance at events that will lead to increased sales. Communicate and apply company-wide strategy, initiatives, and programs. Understand local trends and assist in developing strategies and tactics to respond to market changes. Support other initiatives and assist in the delivery of excellent student service.

Recruited and screened over 200 potential students each quarter.Partnered with Director of Admissions to resolve retention and recruitment concerns.Developed recruitment plan that included connecting with different schools across country to buildrelationships and to schedule presentations to discuss university.Instructed individuals in career development techniques, such as job search and application strategies,resume writing and interview skills.