Jessica Councell Email & Phone Number

Richmond, Virginia Area

• Spearheaded a comprehensive overhaul of the intake process at a growing law firm, resulting in a 60% expansion of the client base• Demonstrates exemplary leadership by supervising and training a team of 3 staff members, fostering a customer-centric approach throughout the entire intake process• Oversees the running of the case management and CRM software, ensuring accurate data entry, real-time status tracking of new calls, and the generation of monthly reports• Applies data analysis expertise to deliver precise insights into the effectiveness of current procedures and marketing strategies• Leverages accounting and administrative acumen to handle various responsibilities, including invoice submission and payment, deposit processing, QuickBooks report generation, and credit card reconciliations

Richmond, Virginia

• Planned and/or coordinated internal office events & attorney conferences, to include travel arrangements• Responsible for managing the front line, supply inventory, and efficiently handled mail distribution• Provided invaluable administrative support across the office, including assistance with legal tasks, proofreading, meticulous filing, records management, and scheduling

Stafford, Va

• Drove revenue growth by proactively contacting former clients, informing them about new offerings, and strategically scheduling appointments• Maintained meticulous organization of client files and expertly oversaw all aspects of client engagements• Garnered corporate recognition for delivering outstanding client service excellence

• Successfully trained and directly supervised a team of 20 associates, ensuring strict adherence to policies and procedures• Earned accolades for handling challenging interpersonal situations with the utmost professionalism

Fredericksburg, Virginia

• Engaged customers, provided informed product recommendations, and skillfully processed financial transactions• Attained recognition as a top seller during a competitive store-wide contest

• Effectively led an 8-member team responsible for receiving and processing shipments, maintaining a well-organized storage area

Newport News, Virginia

Categorized nearly 2,000 documents represented within the Herbert M. Beazley Ocean Liner Ephemera Collection (http://www.marinersmuseum.org/the-golden-age-of-luxury- liners/), which is intended to be made available for public accessEvaluated the physical condition of documents to ensure each was usable and discarded those that were notArranged documents according to established criteria and accepted archival standards Reviewed documents and recommended, when necessary, how to arrange the series Performed research, as needed, to determine background of documents; Documents ranged from the 1800s up to the early 2000s