Jessica Crist Email & Phone Number

Santa Monica, California, United States

Culver City, Ca

-Owns the SteelHouse Creative Suite product roadmap -Strategizes business requirements with Executive team to translate into clear, empathy-driven user stories -Manages UI product development team of UX designers, frontend/backend engineers, and Quality Assurance Engineers through Agile processes to execute major business initiatives across multiple platforms and systems-Facilitates Scrum/Agile processes with development teams: Sprint Planning, Daily Standup, Sprint Retro, Backlog Grooming, and Storytime-Collaborates with UX | Design team to build out optimal user journey across all interfaces-Owns and facilitates the Go-To-Market launch process, tracking cross team deliverables in preparation for company-wide product launches-Creates thorough product documentation for internal/external consumption

Culver City, Ca

Phoenix, Arizona

- Performed general office administrative tasks for the Sales office located in Phoenix, Arizona- Managed Salesforce Administration for the Sales team - created triggered emails and notifications, custom reporting, dashboards and customized workflows

Gilbert, Az

Bar Operations Manager, e61 Bar-Streamlined opening, midday, and closing shift processes to boost overall efficiency of the staff -Owned hands-on training for new employees to set correct expectations of daily responsibilities and behavior-Handled any conflict-resolution needs of the team to support a positive morale and unbiased attitude -Responsible for inventory and purchasing, as well as introducing new product to the menuFloor Operations Manager, Front of the House-Absorbed Floor Management responsibilities while Bar Managing, responsible for all customer facing restaurant business functions-Collaborated on a daily basis with the Back of the House to ensure a seamless workflow cross departments, encouraging open, fluid communication between team leads-Ensured all positions were equipped with the tools necessary to complete their daily function-Acted as Customer Service Lead when guests had complaints with the service or came across conflict with the staff

Higley & Ray Road In Gilbert, Arizona

Responsible for managing all daily store operations and leading team members while maintaining high standards for a positive environment, providing consistent, fast, efficient, and friendly service.Training & Development:-Ensured consistency in procedures, maintaining the highest quality of standards-Ongoing training to all team members-Ensured proper training for each barista or shift supervisor to follow through their responsibilities efficientlyStore Operations:-Performed all POS duties, front and back of house functions including opening and closing procedures-Maintained a clean and presentable store-Rolled out new product releases efficiently-Handled recruiting, staffing, interviewing, hiring, and training, as well as on-going training with current staffService:-Provided adequate staffing for low/high volume days to provide the best service-Proactive when dealing with customer problems and potential solutions-Ensured that the team provided customers with consistent, efficient, and friendly service-Maintained consistent standards for cleanliness

Product Management

Cosmetology, Health And Beauty

Cosmetology

High School Diploma