Jessica Cumming Email & Phone Number

Austin, Tx And Charlotte, Nc

I partner with individuals and teams to get comfortable with being uncomfortable. I also assist others to elevate women instead of pressing the down button on them. By doing this together, we disrupt the status quo to embrace change and succeed.

I partner with teams and individuals to get comfortable with being uncomfortable, take the risk, challenge the status quo, embrace change and succeed. This includes empowering women to elevate other women instead of pressing the down button on them.

Austin, Texas Metropolitan Area

Leading the charge in reshaping our business landscape, the Business Transformation Program Manager/Product Owner spearheads the evolution of our operations by devising cutting-edge processes, orchestrating automation initiatives, and executing the integration of Customer and Financial Service workflows within APEX.

Austin, Texas, United States

Orchestrated numerous end-to-end global initiatives aimed at streamlining processes and consolidating tools. These efforts were focused on enhancing both project management efficiency and customer experience for distressed account teams on a global scale.

Austin, Texas, United States

My role entailed driving process improvement, training initiatives and fostering cross-functional alignment to systematically address root causes, swiftly resolve account issues, and proactively prevent their recurrence. Orchestrated global New Hire training for GRS teams, spanning the United States, India, Malaysia, China, and Morocco, enabling comprehensive support for distressed accounts worldwide.

Austin, Texas Area

Exclusive escalation contact for Dell's premier channel partners as well as content designer, SME, and international trainer for a 15-member team relocated from the US to Hyderabad, India. Achieved 75% reduction in manual order processing by successfully launching B2B solutions to channel partners.

Austin, Texas Area

Orchestrated, designed, executed, and evaluated comprehensive training programs, communication strategies, and transformative initiatives for a global network of internal and outsourced customer care agents and managers. From inception to execution, I ensured the seamless implementation and measurement of these programs across the board.

Austin, Texas Area

-Managed a team of 25+ associates in a dynamic manufacturing environment. My team’s responsibilities encompass the end-to-end process of part ordering, assembly, and global shipment of blade servers. I ensure seamless coordination, quality control, and timely delivery of products while fostering a collaborative and efficient work environment. My role involved optimizing workflows, managing resources, and driving performance improvements to consistently meet production targets and uphold product quality standards.

Austin, Texas Area

Lead a team of representatives specializing in resolving escalated issues from business customers through a designated phone queue. My role involved 1st line escalation management, training, coaching, and guiding the team to provide efficient and effective solutions, ensuring top-notch customer satisfaction.

Austin, Texas Area

Results-driven professional focused on cultivating client relationships and driving revenue growth.

Greater New York City Area

• Confirm and organize audience members• Responsible for guests before and during the show• Log potential guest calls • Personal "gofer" for Ricki

Greater New York City Area

• Organize Mets, Knicks and Islanders games for television• Schedule technicians and camera people for televised game• Help resolve employee scheduling conflicts • Compiled departmental payroll

Waco, Texas Area