Focus on a variety of sectors and work environments, with an emphasis on businesses experiencing growth and change.Build new relationships and develop networks, along with highly developed account management and time management skills Participate with the management team to encourage continued product training and sales management organization. Offer solutions to help individuals and teams work more efficiently and effectively.Drive projects forward while also working collaboratively to achieve shared goals. Manage clients independently, make important decisions about sales approach and network development while also leveraging the strengths of the Carson Management Groups, team to deliver the high-quality, high-impact work that makes up the core of our stellar performance.Seek out and source new clients by developing networks and independently identifying anddeveloping relevant resources for sales and business development.Focus on Leadership development, manager development and organizational effectiveness.Collaborate with members of the Management team to ensure an excellent client experience across allclient interactions from needs assessment through delivery and follow up. Work collaboratively with the CEO and COO to develop creative outreach strategies toattract and retain clients. Work towards sales and revenue goals as established in partnership with the President.Over time, as the team grows, manage 1-3 people in marketing and/or sales functions.All other duties as necessary

Directly Leads a Management team of 20+ Area Managers, Team Leads, and Coaches. Ultimately responsible for 200-600 Agents.Interviews when needed, Hires agents, ensures they get the attention needed to be successful. Handles most of the human resource issues as it relates to the Agents or Managers on a daily basis. Human Resources has been a HUGE part of this role. Determines annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results.Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.Implements national sales programs by developing field sales action plans.Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.Completes national sales operational requirements by scheduling and assigning employees; following up on work results.Maintains national sales staff by recruiting, selecting, orienting, and training employees.Maintains national sales staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.Contributes to team effort by accomplishing related results as needed.Key Performance ManagementPredictive Dialer Management Blended Calling Platforms and Manual Dialing ManagementMeet With Regional Managers Each Day to plan & successfully build TEAMSAttend Daily/Weekly Client Conference CallsCoordinate With Account Management on ProjectsCreate and Promote Sales Contests and CompetitionReview Daily Score Card of Area ManagersCoordinate Rep Development TrainingSUCCESSFULLY implement new & evolving Process's and StrategiesCompliance Management

Inbound National Roadside Assistance Clients including Ford, Chrysler, Progressive Insurance, and many more.Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.*Develops call center processes & procedures for management and other departments within the firm.*Maintains and improves call center operations by monitoring performance; identifying and resolving problems; preparing and completing action plans; completing analyses; managing system and process improvement and quality assurance programs*Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.*Meets call center financial objectives by estimating requirements; preparing budgets; scheduling expenditures; analyzing variances; initiating corrective actions.*Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.*Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks

Liason between our clients (Verizon, Sunrun, Cox, TWC, etc.) and my company Phone Ware/Phone Net. Account Management meant I was the clients one point of contact for everything and I would take care of their requests, have daily, weekly, monthly calls to discuss stats and metrics as well as give them any improvement plans.• Maintain awareness of the status for all campaigns within their region. Identify if a campaign is struggling, why and what remedies to put in place to rectify the situation. Communicate within PWI/PNI to upper management.• Identify pending orders daily and follow up as necessary.• Attend and contribute to the daily meeting.• Coordinate daily calling strategy and ensure Area Managers, Team Leads and Coaches understand that strategy.• Open all campaigns in the dialer.Leadership Activities:• Enforce all rules and policies and deliver disciplinary action as necessary.• Work with Account Manager to process the job opening form on new campaigns.• Write scripts and develop offers for new campaigns.• Manage customer complaints and identify trends to rectify issues.• Assume accountability for the success or failure of their region/campaigns.• Coordinate with the Account Manager• Develop contests to incent reps on short and long term basis.Training and Development:• Ensure continuous expansion of the campaigns by increasing production and hiring the right reps for the job.• Understand products for all campaigns.• Interview and hire as necessary.• Develop the Area Managers, Team Leads and Coaches to be an efficient, cohesive working team.• Develop and grow the Area Managers, Team Leads and Coaches on an individual basis.• Ensure Area Managers, Team Leads and coaches are aware of the goals for their campaign, current status and campaign codes.• Coordinate and coach Area Managers, Team Leads and Coaches on how to promote the growth of their employees.• Work closely with reps to mentor and grow within their job.

Daily Activities:• Ensure all required activities (i.e. campaigns are open, reps in appropriate campaign, etc.) are completed prior to the start of the shift so that reps may begin calling at the required start time.• Assign employees to their campaign in the dialer with attention to individual skill sets. • Welcome the reps and get them positioned.• Document and track absentees and tardies.• Assist and follow instructions and/or direction of the Regional Manager.• Take and resolve escalated customer calls/complaints.• Complete daily sales reports and analyze for successes and challenges.• Review recordings and dispositions daily.Leadership Activities:• Address absenteeism and tardiness as necessary and deliver appropriate disciplinary action.• Motivate reps to exceed daily goal expectation. • Ensure all reps have all required documentation available to them for the campaign.• Lead and/or contribute to the daily sales meetings.• Make sure rep has proper tools to make sales effectively.• Assist in developing sales strategies.• Meet with TSRs weekly to discuss goals and past week’s performance.• Practice continuous improvement both personally and with regard to their campaign and the company.• Deliver disciplinary action as necessary.Training and Development:• Walk the sales floor assisting reps, answering questions, and seeing to their needs. • Continually revisit points of product knowledge with reps.• Coach, monitor and mentor reps.

Outbound win-back and acquisition calling to recently churned (0 to 24 months) and Small Business customers who are eligible to install additional telecommunications products such as phone lines, centex, DSL, landline, and other products as determined by the customers needs.

Ensuring effective training and helping plan member meetings for Society of Consumer Affair Professions across Southern California.

Call qualified leads with opportunity to close saleMaintain lead tracking databaseCollect Credit Card Deposits Set the initial appointment for the time share presentationEventually selling the time share packages for Massanutten Ski Resort in the Shenandoah Valley

Signed up new credit card customers into the Ace Visa Credit Repair Program. Collected payments up front to enroll them into the credit education program. Set up their Ace Visa Accounts, Credit Limits, and Automatic monthly payments, etc.Credit cards for people with poor credit which includes credit counseling services as part of the requirement to take the card.

Cold calling from leads generated at malls or other locations when a entry into a contest is made.

Door to Door Sales of the San Diego Union Tribune Newspaper.