Expert Technician, Video and Web OperationsAssisted customers and colleagues by troubleshooting technical issues involving Web and Video Conferencing. Solved customer’s issues with accessing web applications including Live Meeting, WebEx, Raindance, and Mshow.Installed applications needed for customers to access the above applications and Java enabled consoles. Worked directly with vendors and application support to resolve issues. Also worked with customer’s helpdesk to allow access of administrator rights to download and install software, while troubleshooting security options and popup blockers for various internet browsers.Provided online support for customers and end users during conferences, both video and web. Recorded conferences for customers to access at later date. Provided customer support via phone to all conferencing and navigating users thru online programs to schedule and host conferences. Provided technical support for video systems and bridge connections.