Jessica Swanson Email & Phone Number

Davis, California, United States

Provide superior customer service by advocating for the client and their pet. Understand client needs and schedule appropriately, or refer to an urgent care facility based on veterinarian recommendation. Maintain client relationships by always being professional and courteous. Provide support to the veterinarians and technicians on a daily basis.  Assisting clients and their pets during the check-in and check-out process. Provide customer service by answering multiple phone lines, scheduling appointments, and processing food and medication requests. Relay client messages to the veterinarians and process veterinarian’s recommendations in medical charts. Process card, cash, and check payments, and complete end-of-day financial reports. Assist in the scheduling of specialty services, such as cardiac and abdominal ultrasounds.

Davis, Ca

Davis, Ca

Davis, Ca

Maintained a continuous positive track record of greeting customers and exceeding all customer service expectations. Analyzed client needs and used expert product knowledge to recommend products that would be a good fit. Reorganized cash handling procedures, effectively shortening average transaction time and increasing productivity. Worked within a strong team to exceed all customer service expectations, proven by a 5-star average Yelp rating across multiple stores. Ensured prompt and courteous service while efficiently checking out customers, ensuring 100% fiscal accuracy. Created, maintained, and supervised quality assurance procedures of all existing and new product within the store. Reported weekly in-line with the vision of the Store Manager.  Introduced customers to new products, systems, and services, which increased revenues by 15%, improved customer loyalty, and generated numerous referrals. Conducted inventory control within the warehouse and maintained proper safety practices; supervised personnel for 100% safety compliance.

Responsible for providing superior customer service to clients and support to veterinarians while assigned at clinic locations.

Sacramento, California Area

Created a goal-centered work environment and surpassed clinical expectations set by supervisors. Exceeded all client expectations with regards to the handling and care of their pets and the competency of the procedures being performed. Managed and supervised a clean and organized workspace to ensure that clients and patients were taken care of in a timely manner.  Prepared sites for surgery, conducted preoperative monitoring, and administered medicine to emergency trauma patients. Assisted head veterinarian during life-saving surgery, requiring a superior working knowledge of physiological systems and clinical procedures.  Performed routine dental cleaning detailing the removal of plaque and tartar, assessment of gum disease, and full-tooth extraction implementing humane clinical procedures.  Followed proper lab procedures to ensure 100% accuracy on blood panels and fecal tests requiring high clinical precision and technique.