Jessica Dubbeld Email & Phone Number

Nottingham, England, United Kingdom

Experience: Creation of content and process documentation to deliver key changes in Academic Services.Communicating with stakeholders at different levels developing new and existing tools to enhance student experience.Tasks include:• Creating content • Creating end to end process for KMS procurement• Creating a trigger process• Identifying key areas for improvement• Review of user stories • Creation of survey question Stakeholder management and organisational chart creation• Creation and delivery of communications seeking support and engagement from non-frontline staff• Review efficacy of contact methods and provide report on findings• Capturing and translating data into clear, simple reports• Reviewing & editing content

Experience:Driving internal engagement and delivering KPIs in a fast-paced student facing environment.Managing marketing campaigns whilst leading and developing a team of talented advisors. Tasks included:• Driving student focused change in specialist team• Strategic thinking and planning• Excellent planning • Engaging my team and SR WELs in fun/charity events and work-related challenges• Managing marketing campaign• Driving internal engagement• Delivery of KPIs• Coaching and managing contact team• Stakeholder management• Forecasting• Content creation • Creation and maintaining MI• Operational management• Leadership and teamwork

Nottingham, United Kingdom

Experience:Leading a team to deliver the best resolutions for customers, with close attention to developing the Brand voice in communications and delivering projects through Agile.Tasks included:• Excellent planning • Delivery of KPIs• Strategic thinking and planning• Passion for continuous improvements • Content creation • Engaging teams and departments in events including a ‘PPI day’ and community fundraisers • Integration of the Brand voice• Creation of survey and feedback• Agile project management and delivery • Root cause analysis• Leadership and teamwork• Forecasting• Operational management• Coaching and managing contact team

Nottingham, United Kingdom

Experience:Manage an onsite team as well and relationships with external partners, driving positive resolutions for customers. Tasks included:• Creation and maintenance of great B2B relationships• Collate, review and produce 3rd party quality assurance reports • Excellent planning • Delivery of KPIs• Operational management• Stakeholder management• Coaching and developing team

Nottingham, United Kingdom

•Maintenance of existing B2B relationships•Maintenance of good relationships with Legal, Marketing, Fraud and Complaints•Act as a point of contact for vendors and suppliers for questions and concerns•Raising purchase orders through the UK treasury team to enable supplier invoices to be paid•Manage outsourced controls and reports, raising IT report issues to both manager and UK business intelligence service reporting team

Nottingham, United Kingdom

•Resolution of customer complaints through an individual approach and tailoring response to their needs•Support departmental managers in the delivery of resource MI and analysis •Creation and delivery of new hire training •Analyse customer complaint data, recognising root causes and trends through the use of reports to mitigate future complaints