Jessica D. is a professional in their field. Colleagues describe her as "Jessica was and is my mentor. She mentored me in a professional and friendly manner and I can highly boast of her coaching skills which is top notch. Jessica is a very inquisitive person and ready to help you at any given time which is one of the personality a mentee needs from a mentor. Jessica is a leader, she is selfless and can put others first before herself. In every given task she shows great signs of concern and dedication to make sure it is completed. I humbly recommend Jessica for any future work or project that you have. " and "Worked with Jessica for over a year now and what a fantastic journey it has been. Jessica is always pleasant and understanding and the knowledge that she has is amazing. Jessica is a dedicated person to the project we are working on and our goal within the group would not be accomplished without her expertise and commitment. Jessica is a great asset and a wonderful person to work with. "
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Executive CoachReed In Partnership Sep 2021 - Aug 2023- Coach clients to set and achieve reasonable goals on a bi-weekly basis, resulting in increased confidence and self-esteem.- Keep up-to-date on the latest hiring trends and consistently recommend enhancements that challenge and refine recruitment and sourcing processes.- Develop online training modules with excellent IT skills and create curricula focused on self-employment.- Host engaging webinars with a dynamic presentation style and ensure that the training impact is evaluated through surveys and performance assessments.- Network with internal and external professionals to generate job opportunities for clients.- Manage targets and exceed expectations through strong organization skills and attention to detail.- Hone skills in coaching, training, and networking through extensive experience.- Confident in bringing value to any team and supporting individuals in achieving their professional goals. -
Employment AdvisorReed In Partnership May 2021 - Sep 2021Newcastle Upon Tyne, England, United Kingdom- Assessed job seekers' behaviour within the learning environment to determine and produce appropriate learning action plans for optimised engagement.- Adapted engagement methods to meet the needs of the participants and ensured that they received the necessary support and resources to succeed.- Contributed to reducing poverty and inequalities within the community by creating strategic partnerships with other government services and external agencies.- Was passionate about helping others and made a significant impact in the community.- Developed a deep understanding of the challenges that vulnerable job seekers face and how to support them in overcoming these challenges.- Committed to making a positive impact in the community and always looked for new and innovative ways to help others. -
Residential WorkerHer Majesty'S Prison And Probation Service (Hmpps) Feb 2018 - May 2021Gateshead, England, United Kingdom- Ensured continuity of public protection by meticulously maintaining and regularly updating individual resident records using advanced CRM systems.- Significantly improved practical support for residents by proactively collaborating with external organisations and seeking out innovative solutions.- Successfully managed medications and oversaw compliance with personalised treatment plans, ensuring the highest level of care.- Empowered residents to develop vital life skills, such as meal preparation and maintaining cleanliness, through personalised coaching and guidance.- Conducted comprehensive mental health assessments and developed effective suicide prevention plans to identify and implement the most appropriate treatment options.- Created a welcoming and supportive environment for prison leavers, helping them navigate the challenges of reintegration.- Skilfully managed and de-escalated conflicts and aggressive behaviour, maintaining a safe and secure environment for all residents. -
Probation Service OfficerHer Majesty'S Prison And Probation Service (Hmpps) Jun 2019 - Dec 2019Gateshead, England, United Kingdom- Maintained organised records and documentation of high-risk offenders in compliance with department and legal standards.- Observed residents to identify compliance and behaviour issues and challenged inappropriate behaviour where necessary.- Initiated crisis intervention by following official crisis communication plans and receiving proper training.- Compiled statistical data for monthly, quarterly, and annual reports.- Determined appropriate supervision levels by conducting risk and needs assessments.- Completed weekly progress notes, updated quarterly treatment plans, and adapted them as necessary.- Regularly communicated with external and internal professional bodies. -
Special Education Teaching AssistantVision For Education Oct 2017 - Jul 2018Newcastle Upon Tyne, England, United Kingdom- Provided support to learners in specialist learning environments, including Pupil Referral Units and SEN educational providers.- Demonstrated a strong awareness of supporting a range of learning difficulties. -
Senior Resident TutorLiverpool Hope University Aug 2016 - Mar 2017Liverpool, England, United Kingdom-Supported the Head of Residential Life, providing guidance and support to students living in student halls. -Acted as a first point of contact and delivered activities to engage students as well as running hall committees. -
Summer Camp CounselorWisconsin Badger Camp Jun 2016 - Aug 2016Wisconsin, United States- As a Primitive Camp Counsellor, I was responsible for running outdoor activities including hiking, camping and fishing. - My team would mentor and care for adult campers with special requirements around their health, including physical and mental disorders and conditions, in an environment without running water or electricity. -
Team MemberGreggs Dec 2011 - Dec 2015Newcastle Upon Tyne, England, United Kingdom-Enthusiastic Team Member at Greggs, committed to exceptional customer experiences and high bakery standards.-Demonstrated track record in fast-paced teamwork, ensuring smooth operations and efficient service.-Committed to cleanliness, organisation, and contributing to a positive team atmosphere.-Excited to continue making a difference through delicious baked goods at Greggs.
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