Jessica Houde Email & Phone Number

Groton, Ct, Us

Stonington, Connecticut, United States

- Process Invoices- Complete Vendor Payments- Office Organization- Gather Quotes for Projects and Purchases- Manage Guest Interactions

Ledyard, Connecticut

o Updated multiple websites and Facebook pages according to availability of itemso Transcribe CEO’s correspondence emailso Trained new employees on work-order tracking formso Compose contracts for different projectso Organized and streamlined all office spaces for efficiencyo Managed expense reports for company quarterlyo Acted as company IT, ensuring all systems were up to date on programso Developed streamlined, customer-focused responses for common email questions

Old Saybrook, Connecticut, United States

- Guest Experience- Media Management and Creation- Light Housekeeping- Email Correspondence

New London, Connecticut, United States

o Run reports and produce data packages for various work, meetings, presentations and reviews, including compilation and formatting of the reports o Lead and/or participate in regularly scheduled meetings, document and complete assigned actions o Contribute to various weekly metric reports and weekly metric emails o Backup support for other PCTAs

New London County, Connecticut, United States

o Liaise with other departments (Public Works, HVAC Contractors, etc.) around building priorities and ongoing resident priorities; acted as customer advocateo Revamped check-in processes to insure that all residents are aware of Military Crisis numbers and contacts available as an effort to increase quality of life for all residentso Managed 204 units, 408 tenantso Developed and nurtured relationships with key commands and residentso Increased resident use of contact app by 60%o Kept detailed logs for all military resident inspections, projects, and trouble tickets for building issueso Checked residents in and out of unitso Tracked unit turnovers and assignmentso Trained company on new Hazardous Waste pick-up formso Trained all new employees on customer relations, responses, and procedureso Led company to being 100% compliant with Hazardous Waste recycling program via trainingso Organized a major contract into effect in order to remediate 65 rooms within buildingso Assisted in resident moves for unit integrityo Maintained common spaces of building on weekly and daily basis

Newport, Rhode Island

o Assisted in creating spreadsheets for different areas within Family Housing to streamline processeso Formed follow-ups to comply with CNIC (Command Navy Installation Command) policies and instructionso Kept detailed log of waiting list applicants, pending follow-ups for applications, resident complaints, Private Partner Venture Home Inspections, and discrepancies to ensure completiono Created Standard Operating Procedures for new processes within companyo Led training for command on the new mandated systems for 5 employees

New London/Norwich, Connecticut Area

o Coordinate travel calendars for multiple commands, ensuring contracts are completedo Kept detailed log of guest complaints, pending follow-ups, and discrepancies to confirm completiono Process maintenance requests for all quarters / secure emergency trouble calls, conducting follow-ups with specific Building Managerso Trained employees on different shifts, ensuring seamless turnoverso Overhauled recordkeeping system and implemented new user-friendly/systematic forms for Military Personnel to improve the check-in process for the SUBASE (temporary and permanent quarters)

New London/Norwich, Connecticut Area

o Deep cleaned displays and sunglasseso Restocked items when sold, kept detailed logs of sold items and customerso Met and exceeded monthly sales quotaso Assisted in training new staff on products and selling techniques

New London/Norwich, Connecticut Area

o Responsible for completing the night audit process through the OnQ system of the hotel.o Trained new hires on all shift processes for smooth transitionso Completed daily dockets, ensuring that documents and profiles were correct for the new day.

Mystic, Ct

Supported the hotel's continuing deliverance of superb customer service and profitability.Check and audit daily reports, posting and balancing the daily financial transactions to assist the hotel Accounting team.

Nuclear Engineering Technology, Nulear Engineering

Education record

Activities and Societies: F.I.R.S.T. Robotics, Drama Club, Art Club, LGBT Alliance.Attended traditional high school, insisted on joining.