Jessica Tate Email and Phone Number

• Designed and deployed new implementation process that enabled a 56% YOY decrease in product delivery time to the client, resulting in quicker and more reliable go-lives• Promoted to team lead within the first 6 months and charged with managing three people across the US• Implemented new project management software for the entire Americas team, including training and on-boarding of all teams• Achieved expert level of the travel industry and all processes for my job within one month of engagement in the travel industry• Lead implementation on two of the largest enterprise clients with seamless and successful execution creating significant growth for the company

*Restructured process of pairing clients with tutors to bring client retention rate up. Streamlined initial intake process and created overall system that requires follow through and organization for everyone involved. *Forge relationships with new companies and schools, resulting in new client referrals, which fostered a 15% growth in client base year over year. *Operate as liaison between client and tutoring team; responsible for customer relations and advocating on their behalf. *Work with clients and companies to understand their challenges, goals and requirements, and collaborate internally with other members of the team to find suitable products and growth opportunities.*Instituted and trained in CRM software company wide, providing streamlined client and tutor schedules, contracts, contact information and follow up reminders. New program cut customer response time down by 75% by allowing the team to efficiently coordinate over 40 tutors with hundreds of clients throughout the U.S., China, Venezuela, Turkey, France, the U.K., and Canada. This has led to increased customer satisfaction resulting in a boost in sales. *Manage team of over 40 tutors, office managers and multiple interns. Provide feedback and coaching, performance assessment, and task assignments. Duties include: training, outreach, interviewing and hiring new employees. *Spearheaded in-house proctoring program. Responsible for researching and implementing proctor services resulting in scantron based system that generated thousands of dollars in new revenue.

*Led project to transition to larger office by creating and executing a system of tasks and timelines. Project was completed on budget and on schedule.*Proactively analyzed operating practices and procedures and implemented improvements that resulted in expedited workflow processing, simplified reporting procedures, and reduced expenditures. Evaluating expenditures resulted in a savings of more than $5,000 per month. *Responsible for office IT, including troubleshooting computers and setting up new software and electronics, including networking.

*Completed and submitted city and state payroll tax forms, reported semi-annual sales tax, and other government documents.*Took the initiative to transition accounting electronic records from Excel to Quickbooks for company-wide accounting needs. This effected in a savings of over 10 hours a month.*Compiled statistical, financial, accounting and auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivables, and profits and losses.*Pioneered solution to centralize all billing records through online invoicing software and oversaw the training of new software. This resulted in a savings of multiple hours and a cost savings of over $2,500 a month.

*Initiated and developed contacts with individuals and organizations; applied effective strategies and techniques to ensure clients' success. Resulted in an increase of 20% more out-of-state based inquiries..*Launched system to organize over 300 client files resulting in elimination of aged files to facilitate a more effective intern usage for submissions and payments.*Invoked strategy to highlight client’s resumes to more effectively connect clients with projects, resulting in a 30% increase in audition rate.

*Supported building manager by solving student and building facility requests for on-campus residence hall with over 300 rooms.*Coordinated communications regarding all building matters for residents and housing staff.