Jessica Faulds Email & Phone Number

Uplight provides smart tech solutions to utility companies to help them and their customers make energy cleaner and more efficient.As a copywriter and content manager working in product design, my work has included:- Writing end-user-facing content for Uplight's products. This has meant writing website content, emails, FAQs, documentation, and more. My overarching goal is to communicate complex ideas in ways that are easy to understand, and encouraging users to adopt… Show more Uplight provides smart tech solutions to utility companies to help them and their customers make energy cleaner and more efficient.As a copywriter and content manager working in product design, my work has included:- Writing end-user-facing content for Uplight's products. This has meant writing website content, emails, FAQs, documentation, and more. My overarching goal is to communicate complex ideas in ways that are easy to understand, and encouraging users to adopt clean-energy programs and products.- Collaborating with other designers to create user journey maps, identify customer pain points, and create intuitive, understandable user experiences.- Creating standardized content guidelines for Uplight's design system.- Incorporating user testing results into products.- Accepting and incorporating feedback from utility companies to ensure content matches their brand voice and style guidelines. Show less

Vancouver, Canada Area

-Design and write conversational flows and dialogue for voice assistant (VA), following best practices of conversational design-Brainstorm and develop VA features that will increase user engagement, using customer journey mapping and lessons learned-Implement VA content in Google Dialogflow and Alexa Developer-Helping to develop systems for storing VA content, including branching dialogues and metadata-Developing UI and content for microsites-writing copy for marketing… Show more -Design and write conversational flows and dialogue for voice assistant (VA), following best practices of conversational design-Brainstorm and develop VA features that will increase user engagement, using customer journey mapping and lessons learned-Implement VA content in Google Dialogflow and Alexa Developer-Helping to develop systems for storing VA content, including branching dialogues and metadata-Developing UI and content for microsites-writing copy for marketing emails and materials, call centre scripts, surveys, Home Energy Reports, and project summary reports-Copy editing emails, presentations, and other written materials Show less

Vancouver, Bc

- partnered with Raize Digital to create engaging and SEO-friendly website content for small businesses- wrote and edited the newsletter of the Federation of Community Social Services of BC, including articles, announcements, and ads- wrote package and marketing copy for ECW press, including catalogue copy, press releases, and cover copy - wrote press releases, bios, and grant-application content for independent musicians

Vancouver, Bc

Published in:-Cottage Life Magazine-Exclaim!-A.Side-Love Nature-Makeful-Coax Magazine

Vancouver, Bc

-copyedited and proofread book-length manuscripts for trade publishing houses-Clients include: ECW Press, Biblioasis, and independent authors and publishers

Toronto, On

-wrote marketing content (including press releases, catalogue copy, and marketing emails) to promote the press's upcoming publications-performed copy edits, proofreads, and content proofs of manuscripts and galleys-researched and corresponded with book magazines and blogs to coordinate book reviews, contests, and other promotional strategies for new titles- read and evaluated submissions to the press. Wrote reader's reports to summarize findings

Toronto, Canada Area

- helped to determine the magazine's editorial focus and generated ideas for content- managed writers and submissions- wrote articles and copy, including sponsored advertorials- editing and proofreading

Edmonton, Ab

- helped organize the SCC's yearly conference- registered participants- managed mailouts to stakeholders- updated the company website- created brochures and informational material- created a style guide for the communications department.

Victoria, Bc

+ produced the official newsletter of the FCSSBC+ sourced content from members of The Federation+ wrote articles and interviewed member organizations for materials+ used InDesign to lay out and design the newsletter+ worked with members to ensure copy and images reflected the FCSSBC’s image and objectives

Toronto, Ontario

+ edited, proofread, and formatted reports + cross-referenced information using medical files and web tools+ corresponded with medical professionals to ensure accuracy+ worked with editorial team to ensure documents were error-free and on time.

Post-Graduate Certificate, Book, Magazine, And Online Publishing

Front-End Web Development

B.A., English

-Recipient of Folinsbee Prize for Creative Writing -Recipient of Rutherford Scholarship -Volunteer at Gateway Student Newspaper

Dip. Music, Performance: Drum Set