Jessica Carvalho Email and Phone Number

- Ensure consistent upkeep and enhancement of websites and applications, primarily using WordPress with Elementor and Avada.- Curate and update content across the organization's and clients' websites and blogs to ensure timely and relevant information.- Address web support inquiries promptly, investigating and resolving technical issues to maintain seamless user experiences.- Develop and implement new website features, ensuring they align with client specifications and organizational goals.- Update and manage WordPress plugins, conducting thorough testing to prevent bugs and ensure functionality.- Design and implement website styling, either independently or following provided layouts, to create visually appealing and user-friendly interfaces.- Collaborate on creating internal documentation, for best practices and how-to-guides for others to learn from.- Participate in daily standups, providing status updates on projects and ensuring alignment with team goals.

- Consistently demonstrate the AEO Customer First selling standards in order to deliver a positive customer experience and achieve daily sales goals.- Leverage company tools and technology to confidently provide the customer with product knowledge which will enhance customer engagement and maximize sales.- Consistently provide support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions.- Outfit the customer by suggesting key looks and incorporating latest trends and current promotions based on the customer’s individual style.- Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.- Ensure return merchandise is restocked to the correct product location on the sales floor; all damaged and defective merchandise is properly labeled and placed in appropriate area at the end of each shift.- Maintain company brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom to ensure the store environment is safe and presentable for employees and customers.- Execute efficient and effective handling of all merchandise from shipment processing, floorsets, markdown optimization and replenishment systems.

- Managed and maintained clients' social media accounts on platforms including Facebook, Twitter, Instagram, and Google+, ensuring consistent and engaging content.- Responded to comments, posts, and questions from various channels, fostering positive community interactions and addressing inquiries under team supervision.- Created informative and entertaining posts using effective messaging and graphics, enhancing clients' online presence and engagement.- Developed and executed social media strategies to increase followers, boost engagement, and drive traffic to clients' websites.- Collaborated with the team to brainstorm and implement innovative social media campaigns, achieving clients' marketing objectives.

Learned Python, C++, Arduino and Javascript in a seven-week coding and mentorship program based at Akamai Technologies.Final Project: Team with four others to create a website that helped teachers in their day to day classrooms.- Self-learned CSS and HTML for Kokua's Front-end.- Pitched Kokua w/ group to the CEO of Akamai Technologies.