My expertise lies in the strategic leadership of operations, encompassing outreach and business development. I provide consultative services for businesses, focusing on organizational development, leadership training, change management, instructional design, onboarding processes, project management, and strategic planning.

As Director at Be Well OC, I have led initiatives to improve organizational efficiency, effectiveness, and community impact. By fostering collaboration and communication across teams, I've ensured alignment with organizational objectives. Providing guidance to Mobile City Team Managers, I oversee performance management and champion ongoing quality improvement in mental health services. My strategic abilities drive operational proposals, city contract negotiations, and innovative initiatives. I ensure compliance with regulations, foster a culture of growth, and manage finances efficiently. As Director, I collaborate on mobile program initiatives and oversee training, data management, and strategic outreach. I cultivate partnerships, engage stakeholders, and manage the mobile operations budget. Additionally, I develop and implement training programs in line with Be Well OC's strategic vision, both internally and externally, ensuring staff and partners are equipped to deliver quality services.

As a vital member of the Executive Operations team, my role was intricately linked with collaborating closely with the CEO to oversee every facet of the Institute's functions. This encompassed program development, strategic planning, marketing, system management, contract administration, and the day-to-day operational aspects. Within the realm of Program Development, my responsibilities encompassed the identification, creation, and assessment of curricula, instructional design, and educational materials. I took charge of leading a team of adjunct faculty, who were referred to as Trauma-Informed Experts, as well as an Advisory Board comprised of Mental Health Professionals. Additionally, I held the responsibility of formulating budgets for educational programs and ensuring their adherence to the financial guidelines delineated in the board-approved budget. Moreover, I was frequently invited to speak at conferences, webinars, and other relevant events on the subjects of trauma and resilience.Within the domain of Outreach, my role entailed nurturing community partnerships and fostering collaborative endeavors by actively participating in a variety of community-based initiatives and committees. Simultaneously, I managed the Institute's marketing efforts, which included overseeing social media strategies, event coordination, and program design.

As part of my work in Organizational Development, I collaborated with the Human Resources department to establish a comprehensive 30-60-90 Onboarding Program. Additionally, I revamped the institution's Professional Development Program and guided internal employees towards achieving their professional aspirations. Throughout these efforts, I prioritized diversity, inclusion, and equitable practices to ensure all employees felt supported.In my role in Learning & Development, I led the design and implementation of system integration training across multiple departments and systems. I also conducted a needs assessment to identify areas where compliance and performance training could improve employee effectiveness in meeting the University's objectives.As part of my work in Organizational Development, I collaborated with the Human Resources department to establish a comprehensive 30-60-90 Onboarding Program. Additionally, I revamped the institution's Professional Development Program and guided internal employees towards achieving their professional aspirations. Throughout these efforts, I prioritized diversity, inclusion, and equitable practices to ensure all employees felt supported.

I have experience in various areas of leadership and administration. As a trainer, I developed and facilitated departmental training sessions on Academy policies and procedures, and I also conducted mentorship, orientation, and leadership training for young people. In my management role, I oversaw the development of policies and procedures for the Acceptance Review Board, ensuring that all members were held accountable and remained in compliance. Additionally, I restructured and managed the admissions process, overseeing a team of admissions staff, interns, and applicants.I also played a vital role in outreach and community networking, which included recruiting efforts, partnerships, and increasing awareness of the academy. I designed new procedures for mentor recruitment and retention, which included the use of a mentor brochure, social networking, and quarterly workshops. I partnered with the SYA Foundation to support fundraising and event planning efforts.