Jessica Brice, Mba, Pmp, Csm, Sa Email and Phone Number

• Plans, estimates, forecasts, and provides program oversight and day-to-day management, leadership, direction, and administration across the full project lifecycle• Ensures project adheres to the project scope and to CVS development standards• Serves as Enterprise Project Manager on up to five concurrent Medicare projects with a $2.5 Million annual project budget• Directs workgroups of up to 60 cross-functional team members across six different IT system platforms• Collaborates with and mentors colleagues on best practices, achieving greater efficiency and program success; identifying strong skills while developing others• Worked with project team, program leadership, and business partners to identify redundancies within the organization, producing a project cost savings of $350,000• Recovered five troubled projects and produced successful implementations; completing the projects on track and exceeding customer expectations which enabled the overall program to stay on track

• Led and directed multiple, cross-functional Medicare application development projects and programs through the entire project lifecycle• Managed Medicare IT annual open enrollment program and directed a workgroup of 50 team members from 24 different IT and business teams with a $2 Million project budget• Successfully exceeded stakeholder expectations and drove projects to successful completion• Directed a project to integrate three systems into one financial reporting and reconciliation system, creating a $2.7 Million annual savings• Responsible for leading a team of analysts to achieve 95% service level success for break/fix issues for Medicare IT Production Support

• Managed a team of four product analysts through the entire product life cycle from strategic planning to tactical activities for the launch of a PC based point-of-sale payment solution• Built and maintained strong working relationships with partners, such as Microsoft Corporation, to grow TSYS’ revenue and transactions• Optimized product solution to achieve organizational goals while maximizing return on investment

• Analyzed the feasibility of, and developed requirements for, new systems and enhancements to existing systems; ensured the system design fit the needs of the users• Provided oversight to a team of business analysts in the development and analysis of business and functional requirements for multiple corporate project initiatives• Functioned as a subject matter expert on major system conversion for principal client• Managed deliverables across multiple, concurrent initiatives with full accountability for the quality and content of the requirements• Guided and mentored team members, recommending best practice approaches to satisfying business requirements based on detailed analysis

• Developed and maintained project plans for all business analysis efforts and software deployments• Reported, tracked and communicated status and issues to senior management• Led a team of three business analysts in the execution of a $2.3 Million system upgrade• Mentored colleagues to leverage project management processes in order to achieve greater project success

• Coordinated efforts in planning, designing, testing, and implementing new systems and system enhancements• Worked with senior management to generate new ideas for products to help increase customer efficiency• Assumed responsibility for client relationships on selected projects and provided on-site implementation and operational system support to clients• Led the development and delivery of training presentations to clients on new software implementations • Directed analysis, design, and technical support responsibilities for State of South Carolina Department of Health and Human Services “CareCall” application, and managed end-to-end responsibilities for system enhancements• Worked with business leadership in the development of new business ideas that generated approximately $22 Million in additional revenue• Managed analysis, design, and technical support responsibilities for ten tax filing applications for the Commonwealth of Massachusetts. Over one million state residents use these applications annually• Responsible for cross-functional team which created a career path for business analysts, leading to increased employee retention and job satisfaction