Jessica Graham Email & Phone Number

Chicago, Il, Us

Nashville, Tennessee, Us

• Led a team of HR professionals in the US and Philippines in the execution of internal recruiting work• Developed a roadmap, prioritized initiatives, and provided direction for the team• Drove improvements that increased NPS by 24 points and earned 4.6 stars (out of 5) customer experience rating• Led Cross functional project to develop automation that improved efficiency and accuracy of a critical process• Implemented a career progression framework for HR Experts • Built and launched new Candidate Experience scheduling platform

Nashville, Tennessee, Us

• Led a team of 20+ HR professionals in the US and Philippines in the execution of HR Shared Services work • Responsible for service delivery across 3 HR programs; Internal Mobility, Candidate Experience, and Onboarding• Created an outstanding candidate experience through high touch, individualized services• Led departmental projects and process improvement efforts• Provided subject matter expertise to peers on navigating HR Systems.• Built and leveraged relationships, developed strong credibility and rapport with internal customers• Led HR Solutions Employee Engagement committee • Inducted into Asurion’s “HR Hall of Fame” for contributions to Asurion’s pandemic response efforts

Nashville, Tennessee, Us

• Executed daily transactional work in support of the internal mobility and candidate experience programs• Participated in internal recruiting related projects for HR Solutions team• Filled an average of 150 internal positions annually with • Maintained a strong collaborative relationship between the HR Solutions team and HR functional colleagues• Provided support to the Talent Acquisition team including process improvement projects and other ad-hoc duties.• Processed reimbursements and expense reports through Concur for candidate travel expenses and purchases.

Nashville, Tennessee, Us

• Executed daily transactional work in support of the internal mobility and candidate experience programs• Participated in internal recruiting related projects for HR Solutions team• Filled an average of 150 internal positions annually with • Maintained a strong collaborative relationship between the HR Solutions team and HR functional colleagues• Provided support to the Talent Acquisition team including process improvement projects and other ad-hoc duties.• Processed reimbursements and expense reports through Concur for candidate travel expenses and purchases.

Nashville, Tennessee, Us

• Responsible for driving employee engagement and increasing employee satisfaction• Ensured consistent recognition of team members for demonstrating Core Values, and Customer Experience Principles• Coordinated and executed large events designed to drive engagement and increase overall employee satisfaction • Collaborated cross functionally to prioritize impactful community involvement and internal engagements• Built proposals, developed strategies, and leveraged ability to influence others to drive initiatives to completion • Partnered with departments throughout the business to build a strong working community (D&I, Compassion Forward, Engagement, Well Being Program ETC).

Nashville, Tennessee, Us

• Acted as assistant to leadership for special projects including the implementation and testing of Black Box• Liaison between leadership and verification representatives with questions about Black Box system • Selected as initial tester for a new personal security program (Ideology) lowering claim fraud and protecting Asurion customers’ confidential information• Top team performer: ranked number 1 of 15 associates; selected to perform side-by-side training and tutoring of fellow ASG agents

Nashville, Tennessee, Us

• Assisted with several beta-testing projects for new programs • Conducted side–by–side and cross-department training and tutoring of team members• Team lead to Call Center supervisor