Jessica Gratrix, Mba Email & Phone Number

Kirkland, Wa, Us

Redmond, Wa, Us

· Created and prepared digital & print marketing deliverables, pitches and presentations for prospects/clients including branding packages and budget forecasting which influenced and provided impact for the client· Gathered, researched, and evaluated economic, demographic, and market data for brokers, for input into client deliverables and for valuation models· Prepared documents including Request for Proposals (RFPs), Letters of Intent (LOIs), customer and prospect correspondence, leasing status reports, account invoices, etc. with direction from brokers and/or knowledge of company policies, procedures, and best practices· Strategically partnered with brokerage teams to identify risk, assess new business opportunities, and jointly form strategies to gain market share· Oversaw 5 commercial real estate brokers which included personally conducting monthly business meetings; these consisted of tracking key metrics such as expenses, sales trends, client retention, budgeting, marketing (print & email), etc. and summarizing it in a concise manner

Seattle, Washington, Us

· Managed vendors and coordinated field teams daily in order to optimize performance and drive efficiency for each project· Assisted in performing budget management tasks such as monitoring a project’s performance from start to finish against estimates · Prioritized competing service requests to derive the most optimal outcome · Identified opportunities and process improvements by devising creative solutions in a fast-paced environment

Seattle, Washington, Us

· Collaborated with peers to create and communicate all content, updates and events to 400+ community members at Zillow Group· Tracked membership trends and researched ideas to create and lead projects/events that increased community engagement and subject matter knowledge

Seattle, Washington, Us

· Advised and influenced homeowners & real estate agents by taking 30+ dials a day and managing 50-80 accounts at all times· Strategically leveraged and built relationships with homeowners and agents by creating, providing, and presenting individually customized offer packages and negotiation terms· Often utilized different methods of communication and marketing techniques which I tracked month-over-month and was able to consistently exceed metric goals year-over-year relative to my peers; 120% average in 2019, 108% in 2020 and 110% in 2021· Voted "Employee of the Month" 2 years in a row· Obtained and maintained 2 real estate salesperson licenses in Nevada and Arizona

Seattle, Us

· Created content received by 300+ accounts to communicate value to customers; led to a significant increase in usage and revenue· Developed a reporting system to track membership trends which aided management in important business decisions· Collaborated with colleagues via Salesforce reports to monitor key metrics and share such information in monthly meetings· Assisted in launching the new and more effective use of Salesforce within the organization; responsible for 100+ hours of account organizing and converting

Seattle, Us

· Extensive product development and go to market strategy development for a new business unit· Created and delivered competitive, market, and financial analysis at a C-Suite level value from strategy to final deliverables· Developed robust alternate pricing and business models used for decision-making purposes and service integration, emphasizing operating leverage & scalability, while minimizing downside risk· Conducted sensitivity analysis and model customer attrition with each alternative pricing model

Bellingham, Washington, Us

Graduate Teaching Assistant at Western Washington University's College of Business and Economics (CBE) for Management 311 - Intro to Management Principles.· Expeditiously graded coursework for 150 business management students on a quarterly basis· Mentored students by committing to the grade initially given even when they disagreed, offering an explanation as to why, and changing it if a valid argument was presented

· Researched product and brand offerings in order to provide a more valuable selling excperience for the customer· Clearly communicated product offerings to a diverse clientele and interacted with the customers using a positive and uplifting attitude to provide valuable information about the products to them· Marketed products and merchandise to targeted patrons at various establishments using strategic marketing techniques to build relationships with that create value for the customer

· Created a more efficient back-stocking method that was implemented and utilized as a standard, which resulted in quicker serving time, and therefore increased customer satisfaction overall· Managed shifting customer priorities in a fast-paced environment, putting customer needs above job-related tasks; learned that building trust with customers results in more loyal customers

· Strategically acquired 35+ customers through door-to-door marketing, networking, and flyer-dropping; providing over 200+ free bids to potential leads· Efficiently recruited, hired, and trained a total of 6 employees within 1 month of the first job; by requiring the highest standards, I led a team of 3-4 of the best student employees in my region· Successfully generated $40,000 in annual revenue by coaching my team to focus on delivering exactly what the customer asked for; 1 apartment complex, 10+ exterior houses, and 10+ interiors

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Arts (Ba), Business & Sustainability Studies; Energy Policy; Economics

Running Start

Diploma