Once we hired the Chief Customer Officer I was activated to lead the MM & ENT Account Management for the Lever and Jobvite products (55 FTE, $160 million base). Responsible for Retention & Expansion of the customer base.

Post Lever Acquisition we needed to bring 4 business units into a unified organization with multiple products and a continuous customer journey. When the Chief Customer Officer resigned, she and the CEO asked me to step in as Interim Chief Customer Officer to guide the team through this challenging and change-filled time.Organization Included: Customer Success, Support, Implementation, Professional Services, Content & Education and the revenue-generating Lever/ Mid-Market Customer Success org- Led functional leaders from multiple acquired companies through the process of creating and operationalizing a unified Customer Journey across Employ- Redesigned organizational structure and team roles to support our customers better and improve efficiency for Employ

Acquired by EmployReported to Todd Martin & Rob Tomchick (See Recommendations Below)After successfully growing and developing the sales organization and spending 4 months working on the company Growth Strategy, I was asked to lead Customer Success. My sales experience, leadership skill set, and approach were the unique combination needed to help this team and our customers reach their full potential. ** Customer Success was a hybrid role, responsible for Renewals, Expansion & transitional Customer Success. **- Transformed a team with over 50% team attrition annually and under 100% Net Dollar Retention to 3% regrettable team attrition and over 100% Net Dollar retention in every segment except small business (material improvement but not consistently 100%+)- Created an environment that valued accountability and success as much as it did humanity and diversity- Developed a customer success, retention, and expansion framework & revamped functional partnerships that improved customer satisfaction and growth- Implemented a best-of-breed tech stack (largest implementation: Gainsight) to support the execution framework- Hired and developed a leadership team that knew our ability to achieve company targets was related to how well we supported our people and consistently achieved targets- Organization included: Customer Success, Technical Account Management, and CS Enablement- Up to $70M Recurring Revenue under management

Reported to the Chief Revenue OfficerMember of the Executive Team - Only person invited to join the Executive Staff that did not report to the CEOOrganization Included: New Business Sales Teams (SB, MM, ENT), Sales Development, Enablement- GTM leader from $15M to $65M and the sale to Employ + Presidents’ Club achiever in both eligible years - Developed a standardized sales process that flexed from SMB to Enterprise to create a phenomenal sales experience for customers and repeatable results for the individual team members and company- Evaluated and acted as the executive sponsor for the rollout and success of the Force Management sales methodology- Led the cross-functional effort to develop Levers’ Growth Strategy- Execution of the growth strategy and the company outcomes led to a $50M Series D investment & 10x multiple acquisition-Key executive participant in acquisition diligence process

Post ToutApp acquisition I was responsible for driving the seller (AE & AM) enablement across Marketo to effectively increase the value of Marketo to customers and the value of every customer to Marekto by adding ToutApp to the potential value they can offer.

Acquired by Marketo - April 2017Reported to CEOOrganization included: New Business AE's, Sales Development, Enablement and Customer Success (only for the final 6 months)During my time at ToutApp- 1st sales hire and employee #7- Developed and owned the sales playbook that was used to build the business from $1 million to $10 million in recurring revenue- Key executive involved in the diligence and the sale of the business to Marketo

During my time at Bullhorn:- Developed core sales skills and strategy by selling to third-party staffing and recruitment firms in one of the hardest economies in recent history- Promoted 4 times in 5 years based on performance and leadership in each role- Supported the President in the UK expansion by building sales pipeline, supporting the hire and onboarding of the Regional General Manager and initial team on the ground