Jessica Gronich work email
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Jessica Gronich personal email
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Program manager for Software as a Service grant management product developed and administered by regional arts advocacy organization. Responsible for 40+ client accounts in the state, county, municipal and private arts programming sector. Support specialist providing solutions that help clients use the product in ways that surpass expectations. Driven to empower customers by paying special attention to detail, creating essential tools, and communicating all necessary information. Stellar at creating visually interesting and informatively valuable training materials. Able to meet customers where they are and tailor conversations and resources to meet their specific needs. Excel at moderating between customers and production team. Advocate for clients whether finding existing solutions or exploring product enhancements. Specialties:• Implementing training practices that seamlessly on-board clients • Creating materials that enhance the customer experience• Developing processes for ease of replicating and improving best practices • Communication driven by patience, tone, and language• Thorough product comprehension and quick understanding of software technology• Effective problem solving and troubleshooting• Leader or team player as called for by the situation
Creative West
View- Website:
- wearecreativewest.org
- Employees:
- 57
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Go Smart Program ManagerCreative WestDenver, Co, Us
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Program ManagerGo Smart™ Aug 2018 - Present -
Program ManagerWestaf Aug 2018 - PresentGreater Denver Area- Expert on the GO Smart software- Collaborating on and initiating big picture growth and projects that will enhance the product, increase customer satisfaction, and/or better position the product- Supporting clients with all needs from demos and on-boarding to training and follow up ensuring success and satisfaction with the product- Creating and planning roll-out of resource materials including content and graphic design- Assisting with software development by generating bug tickets, creating specs for larger enhancements, testing as issues are being resolved, and planning releases- Assisting sales department with product knowledge and support- Implementing Marketing plan to attract additional clients
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Technology Support SpecialistWestaf Apr 2016 - Aug 2017Denver- Present software product demonstration and tutorials to potential and existing clients- Create comprehensive training materials - Provide solutions for immediate technical difficulties experienced by clients - Manage client-staff ticket tool and delegate issues to the team- Communicate with development team regarding bug and enhancement items
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Technology AssistantWestaf Dec 2015 - Apr 2016Denver-Provide technical support to artists and administrators -Train administrators on program processes-Create reports of user activities-Invoice clients
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Site LeaderOpenworld Learning Jan 2014 - Nov 2015Bruce Randolph Middle School• Manage day-to-day program operations at Bruce Randolph Middle School• Supervise and train site staff, volunteers, and student leaders• Establish and maintain positive working relationships with key school personnel• Communicate with parents/guardians regarding student progress and performance• Recruit participants• Set behavior expectations for students and assure proper consequences are used when addressing behavioral issues• Adept in the use of Photoshop Elements 10, Microsoft Office, Internet research, multi-media presentations, and use of peripheral computer equipment (scanners, digital cameras, printers, jump drives)• Maintain participant records and update database on a daily basis. -
TeacherOpenworld Learning Aug 2013 - Nov 2015Kepner Middle SchoolWorking with a team of teachers to engage and encourage middle schoolers by instructing them in one of three tracks including graphic design, stop-motion animation, and Lego robotics during an after school program that utilizes theories of constructivism, encourages peer work and provides leadership skills.
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Social Media ConsultantSocial Media Consulting Jun 2010 - Aug 2013Greater Denver Area• Identify methods of integrating Facebook into a marketing plan for small businesses• Create and implement strategies for garnering a larger consumer base • Maintain outward communications to keep the client looking fresh
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Marketing And Membership ConsultantWorlddenver May 2012 - Aug 2012• Created and sustained membership outreach plans• Researched program possibilities and created business plans for board to pursue• Explored local marketing outlets and advertising opportunities
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Program Coordinator, AccessAmerican Jewish Committee May 2008 - Jun 2010Greater Denver Area• Partnered with leaders of government, business, and advocacy organizations to create opportunities that engaged our members to affect change• Developed events and programs from coordinating logistics and contracting vendors to marketing design and attendee follow-up • Identified and engaged members through orientations and meetings • Maintained databases and created all web-based content for the chapter using Blackbaud • Researched potential donors and honorees• Assisted with mass mailings and general administrative duties when needed -
Assistant Event PlannerOccasions By Sandy Mar 2002 - Jan 2004Greater Denver Area• Assisted with all vendor and third party coordination prior to and the day of the event• Worked with clients to coordinate and achieve event goals• Managed office needs such as IT, Phone Systems, Web Site Design, Health Insurance Benefits and Technical Equipment
Jessica Gronich Skills
Jessica Gronich Education Details
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Public Relations -
American Intercontinental University, LondonPublic Relations
Frequently Asked Questions about Jessica Gronich
What company does Jessica Gronich work for?
Jessica Gronich works for Creative West
What is Jessica Gronich's role at the current company?
Jessica Gronich's current role is GO Smart Program Manager.
What is Jessica Gronich's email address?
Jessica Gronich's email address is je****@****ail.com
What schools did Jessica Gronich attend?
Jessica Gronich attended The University Of Texas At Austin, American Intercontinental University, London.
What are some of Jessica Gronich's interests?
Jessica Gronich has interest in Donor, Electronics.
What skills is Jessica Gronich known for?
Jessica Gronich has skills like Marketing, Nonprofits, Program Management, Social Media, Leadership, Event Planning, Web Design, Community Outreach, Fundraising, Public Relations, Teaching, Public Speaking.
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