Operational and Strategic management of a customer service and sales teams, including both inside and outside sales staff. Managed customer acquisition and retention, new customer on-boarding, policy writing, project management, and software and web integrations.During merger, oversaw and planned policy and system integrations, training and culture-building and team development efforts.

Managed day to day operations of multiple retail convenience locations. Maintained compliance with DEEP and hazardous material guidelines, and oversaw up to 25 people across locations. Inventory, pricing strategy and merchandising, vendor relations, cash and Lottery management, security.