Jessica Hanrahan Email and Phone Number
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Accomplished senior ServiceNow and .NET software applications developer with over 10 years experience developing scalable software and web applications in every part of the software development life cycle, including requirements gathering, design, implementation, testing, and maintenance. Experienced leading project teams, prioritizing, assigning, and developing estimates for tasks, interfacing with customers, making technology decisions regarding development, and producing the development/process standards for the project. Emphasizes best practices development practices and application-level security.
Its Partners
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Lead DeveloperIts Partners Apr 2023 - PresentGrand Rapids Mi, Michigan, UsDesigning, scripting, and successfully implementing ServiceNow-certified ServiceNow Store integration applications including Vulnerability Response integrations, Service Graph Connectors, and OT/Manufacturing-related integrations. Improving custom tools to streamline development process. Assisting and guiding junior developers. Providing support / debugging product issues with customers.
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Consulting Manager / Sr Technical ConsultantAcorio Jan 2020 - Apr 2023Plano, Texas, UsPartnering with numerous clients in a variety of industries (financial, technology, manufacturing, healthcare, etc.) in Acorio Managed Services (AMS), Acorio Virtual Assistance (AVA), and Project engagements.Supporting the AVA teams by leading SCRUMs, leading requirements gatherings sessions / technical working sessions with the client, becoming the client's trusted advisor and "go-to" for complex technical issues or designs.Developing complex integrations / custom REST integrations, Azure Automation Spoke and BigFix Spoke integrations and more. Working across multiple suites in the platform: ITSM, ITBM/SPM, Custom Apps, Service Portal, CSM, HRSD, Vaccination Status in Safe Workplace Apps, and more. Managing a small team of technical consultants to help them achieve their career growth, get them utilized / staffed, and manage their technical enablement.Giving back to Acorio Culture through leading a weekly Acorio ServiceNow Development Book Club to share and spread ServiceNow technical best practices throughout the organization, providing shadow opportunities, mentoring newly onboarded individuals, participating in THRIVE Acorio Chapter activities, and participating in PRIDE activities.Provided Technical Lead (TL) role for a custom platform application project, responsible for discussing requirements during workshops, gathering requirements, designing technical approaches, and build/Go-Live activities.Provided support as a Senior Technical Consultant in numerous projects, led requirements gatherings to define / develop technical approaches / build for complex stories, supported teams to successful Go-Lives. -
Lead Sw Engineer / Lead Systems EngineerVisa Jan 2017 - Dec 2018Foster City, California, UsMember of the Senior ServiceNow Development / Administration Team for VisaSuccessfully drove ServiceNow Go-Live Pilot within 4 months (Incident, Catalog, Service Portal)Successfully drove ServiceNow Go-Live Full Release within 12 months (full ITSM - Problem, Change, CMDB, integrations), coordinated HR, Performance Analytics modules, led Agile Development SDLC module and defined SDLC processes, led Data Certification module. Multiple custom applications and integrations (inbound and outbound) to ServiceNow within a complex heterogeneous environment. Successfully led both Jakarta and London Upgrades, including setting up the planning and timelines to be used for each successive patch / upgrade.Developed and evangelized best practice design/coding standards, reviewed/update inbound API best practices, led design/code reviews, mentorship, training, documentation best practices. Day-to-day administration, system performance monitoring. -
Lead Software Applications DeveloperTexas A&M University Jul 2008 - Dec 2016College Station, Tx, UsWorked for the IT Solutions & Support department of Texas A&M Information Technology (formerly TAMU Computing & Information Services). Developed software and web applications based on specifications from customer input. Experienced in every part of the application development lifecycle: requirements and specifications gathering, design documentation, project team scheduling and management, implementation, internal testing, user acceptance testing, staging, and deployment. -
Student WorkerTexas A&M University Mar 2007 - Jul 2008College Station, Tx, UsWorked at the Computing & Information Services Open Access Labs as a student worker. Provided helpdesk support to resolve technical issues for Texas A&M University students, staff, and faculty.
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Student WorkerTexas A&M University May 2006 - Dec 2006Worked in the Public Policy Research Institute maintaining their OCR scanner devices for public policy surveys.
Jessica Hanrahan Skills
Jessica Hanrahan Education Details
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Texas A&M UniversityComputer Engineering -
University Of North TexasGraduated From Texas Academy Of Mathematics And Science (Tams)
Frequently Asked Questions about Jessica Hanrahan
What company does Jessica Hanrahan work for?
Jessica Hanrahan works for Its Partners
What is Jessica Hanrahan's role at the current company?
Jessica Hanrahan's current role is Lead developer @ ITS Partners Innovations. Certified Sr ServiceNow Developer & Sr .NET App Developer with over a decade of exp..
What is Jessica Hanrahan's email address?
Jessica Hanrahan's email address is je****@****amu.edu
What is Jessica Hanrahan's direct phone number?
Jessica Hanrahan's direct phone number is +197957*****
What schools did Jessica Hanrahan attend?
Jessica Hanrahan attended Texas A&m University, University Of North Texas.
What are some of Jessica Hanrahan's interests?
Jessica Hanrahan has interest in Civil Rights And Social Action, Education, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Arts And Culture, Health.
What skills is Jessica Hanrahan known for?
Jessica Hanrahan has skills like .net, C#, Web Applications, Asp.net Mvc, Subversion, Visual Basic, Microsoft Sql Server, Web Development, Iis, Jquery, Web Services, Linq.
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