Jessica Hanserd Email & Phone Number

Oakland, Ca, Us

Oakland, California, Us

Sacramento, California, Us

Provided project, process and change leadership in scaling and developing an award-winning home-based program that interrupts cycles of crisis typical for people facing serious illness. Directed project portfolio, instituted PM best practices and developed PM talent. Supervised Project Managers and two central operations teams. Championed systematic and continuous improvement culture in all aspects of program infrastructure and ongoing development, from start-up operations to spread to long-term sustainability. • Led startup operations for Sutter Health’s Advanced Illness Management (AIM) program, including marketing, communications, education and staffing. • Improved quality of life for 9,600+ lives by systematizing program interventions that controlled pain and symptoms, medications, and proper follow-up care centered around personal goals.• Reduced hospitalization by 58% and ICU visits by 72% by bridging the gaps between the hospital, physician’s office and the home.• Saved payers $91M through systematically aligning care with patients’ values and preferences resulting in less intensive care at the end of life (triple the 3-year Center for Medicare/ Medicaid Innovations grant target).

Sacramento, California, Us

Contribute to improved quality of life for patients and families living with advanced illness. • Led start-up of Advanced Illness Management service line in three locations, serving patients in five counties. • Leading the development and implementation of a new After Hours RN Triage service

Oakland, California, Us

Facilitated a cross-functional project team in the concept and planning of a wellness engagement and incentive program. Led a vendor selection and development of business and product requirements.

Oakland, California, Us

Designed and led multiple workstreams/ deliverables to support the product and sales launch of Thrive Across America, a workforce health and wellness program.

Oakland, California, Us

Facilitated business process and data integration re-design to ensure readiness for a major system-wide technology upgrade.

Oakland, California, Us

Managed large, complex cross-functional consulting engagements for a 21-hospital regional system. • Led a patient safety technology project, significantly reducing the probability of dangerous medication errors. • Designed a concept tool for tracking and reporting performance on a Sepsis Reduction program that substantially reduces complications and hospital stays, while saving lives. • Led and co-facilitated a Project Management class with consistently high participant evaluation scores, referral rates and frequent requests for more course offerings.

Oakland, California, Us

• Reduced supply costs in the OR through standardization and control of supply acquisition processes.

Oakland, California, Us

• Co-led a successful remediation of several billing and collections issues for the region as part of a national multi-year project. • Facilitated solution development and project managed a comprehensive remediation plan which addressed policy & procedures, business process changes, IT changes & requirements, metrics & reporting, auditing, communications, training and implementation.

Mba, Business Administration And Management, General

Bba, Finance