Jessica Diamond Email & Phone Number

Glastonbury, Connecticut, United States

• Engages with the Commercial team to assist in sales cycle as needed including solution demos and pre-implementation discovery.
• Facilitates client process mapping workshops to identify client organization's processes and challenges and suggests best business practices.
• Reviews and edits requirements, specifications, business process documentation and recommendations related to proposed solution.
• Develops configuration specifications and workflow design specifications for client engagements.
• Assists Project Manager in adherence to project deadlines and schedules.
• Facilitates client User Acceptance Testing sessions.

Glastonbury, CT

• Maintained optimum service levels for clients through new product implementation and conversions, training, configuration cycles, and special projects, including integrations, data maintenance and annual adoption.
• Lead an expanded portfolio of strategic accounts as primary subject matter expert, client point of contact for business and IT stakeholders and internal voice of the customer
• Ensured client business requirements and milestones are met through recurring client meetings, building client rapport and engaging internal resources
• Identified leads and opportunities to expand adoption, usage and value within the client’s organization
• Performed walkthroughs and demonstrations of the system configurations for sales demonstrations, requirements gathering, user acceptance testing and training
• Customized configuration settings and user interfaces based on client requirements

Rocky Hill, CT

• Researched for and maintained a database (ReimbursementCodes.com) that provided coding and billing information for pharmaceuticals to over 250 clients including Commercial Payors, State Medicaids, PBMs and Medicare.
• Developed quality assurance procedures to secure the integrity of the data on ReimbursementCodes.com & developed and completed User Acceptance Testing (UAT) for new data prototypes
• Wrote requirements for potential new products
• Presented ad hoc and weekly training webinars to current and prospective customers & utilized customer service to answer clients’ questions about pricing, coding and/or billing of pharmaceutical products
• Hired as an entry level Research Analyst and promoted to Senior Research Analyst, Product Manager and then Clinical Quality Assurance Manager

Rocky Hill, CT

Rocky Hill, CT

Ellington, CT

• Tested vitamin C, calcium, oil, acid and sugar levels using various titration techniques and refractometers for juices going to supermarkets, jails, hospitals, airlines and schools
• Plated the juice using Potato Dextrose Agar, Orange Serum Agar and Total Plate Count to account for any microbial growth
• Checked for ATP (Adenosine Triphosphate) counts to assure silo sterility
• Processed incoming sugar and concentrate tankers upon arrival
• Created SOPs (Standard Operating Procedures) as needed
• Utilized food safety procedures and confidentiality procedures