Jessica Hebert Email & Phone Number

• Implementation project management of healthcare claims/payment software specific to work comp/auto property and casualty claims and payments. Enterprise/MidMarket healthcare provider, health system, and software vendor.

Atlanta Metropolitan Area

Identified, researched, and executed resolution of claim, eligibility inquiry/response, and claim status EDI issues for transactions in the Waystar software platform across multiple product lines and solutions. Clients included Enterprise hosptial/health systems, and small to medium providers. Facilitated account and process change/adjustment based upon.

Pioneered a new Client Advocacy department and designed it's program to bridge organizational gaps between the Operations and Client Success Teams, reduce attrition, and improve client satisfactionEstablished and maintained SOPs, developed KPI metric guidelines, authored/executed Strategic Training and Coaching Plans, Established Performance Improvement.

Atlanta, Georgia

• Develop and implement evidence-based strategies for successful breastfeeding outcomes in a clinical outpatientsetting.
• Ongoing case management to ensure maternal success and appropriate infant weight gain, referring patients to specialists for intervention when necessary.
• Coordinate with team of multiple care providers across disciplines to ensure continuity of care.
• Compile data from client assessments into reports for medical record purposes, utilizing electronic medical recordsoftware.
• Educate families about normal newborn behavior, infant feeding cues, and methods for responding to them appropriately.
• Establish partnerships with community organizations to provide additional resources related to women's health and education.