Jessica Helmlinger Email & Phone Number

Crested Butte, Co, Us

-Permitting & Compliance Coordination: Managed project progression through the permitting phase, submitting plans for building permits, utility approvals, and HOA permissions to ensure timely project start.-Cross-Functional Coordination: Collaborated with design and installation teams to align project timelines and ensure seamless, on-time installations.-Technical Support & Customer Relations: Provided high-quality customer service for support requests, including troubleshooting, coordinating with manufacturer support, referring cases to technicians as needed, and invoicing for warranty-covered services.-Stakeholder Engagement: Fostered strong relationships with clients, contractors, and AHJs to streamline project approvals, address concerns promptly, and maintain high standards of customer relations-Managed Project Billing & Accounts Receivable: Initiated and implemented a new billing system for warranty and repair work, leading to efficient invoice management and the collection of over $30,000 within the first six months.-Project Manager for Warranty & Repairs: Oversaw project timelines and deliverables for warranty and repair work, ensuring high-quality service delivery and customer satisfaction.-Marketing Oversight & Contractor Management: Supervised and guided a part-time marketing contractor, managing social media, content creation, and campaign performance to drive brand visibility and lead generation.

Vail, Co

•Supported rental shop operations by fitting guests for ski and snowboard equipment and setting up and maintaining rental gear. •Assisted instructors with facilitation and completion of lessons•Attended to children's basic personal needs•Executed lunches for all children•Greeted guests and deliver world class service

Remote

- Created job aids, eLearning, graphics and other materials to help sales and technical teams engage with current, future, and potential Markforged customers using Articulate 360 and Adobe CC products. - Consulted with Subject Matter Experts to determine training needs and learning objectives.- Turned technical content into easy-to-digest content. - Used SCORM and Section 508 standards when creating eLearning.

Greater Milwaukee Area

-Developed eLearning courses and design sales templates, presentations, support documents, and graphics using Articulate Rise, Articulate Storyline, Adobe Create Suite, and PowerPoint with guidance from the curriculum development team. -Managed and maintained learning content in 10 languages, determined translation needs, and organized learning content on the LMS. -Developed and maintained corporate-facing and dealer-facing knowledge content including FAQs, email response templates, and procedure documents. -Supported the LMS customer support email inbox and customer support platform by answering questions from internal employees, dealers, and dealership customers. Documented recurring themes and issues to improve processes and procedures to improve the overall customer experience.-Coordinated with subject matter experts to create and optimize content for multi-language, dealer-facing operations website and optimize metadata to enhance searchability. - Project managed the launch of a social reputation feature as part of Harley-Davidson's customer experience program, helping create the overall project plan and timeline. Worked with North American and International project teams to create appropriate change management communications and training tools for the dealer network and field employees.

Milwaukee, Wisconsin

-Developed, implemented and managed digital marketing campaigns for over 50 clients in 5 vertical markets.-Pro-actively set expectations with clients to determine the scope of work and keep concurrent projects on schedule. -Strategized with clients to determine the best plan of action for ROI on SEO-driven deliverables including content creation, keyword research, and conversion rate optimization. -Applied best practices for SEO and keyword analysis to drive content to drive leads and customer engagement. -Utilized web analytics tools to optimize and improve marketing campaigns and email marketing efforts.-Monitored and reconciled online listings and reviews. Utilized analytics tools to measure and continually improve marketing campaigns.-Fulfilled "SEO Save" package offered by sales teams to reduce churn by creating new content, set-up keyword tracking, optimizing navigation, meta titles and more as needed by each individual account.

Cedarburg, Wi

-Provided online training and nutritional counseling, as well as in-home personal training, small group training, and boot camps.-Manage social media profiles on Facebook, Pinterest, and Instagram.-Wrote blog content to share across social media platforms.-Utilitzed Weebly and Wordpress CMS to maintain web presence.

Greater Milwaukee Area

-Worked closely with Marketing Coordinators and Managers on project fulfillment for B2B & B2C clients. -Executed lead nurturing, marketing automation and email marketing campaigns.-Created and managed Facebook advertising campaigns with a $2,000 budget. Monitored the ads weekly and edited to maintain an average CPC under $.30 per click. -Administered website SEO, content updates and audits.-Participated in blogging, copywriting, KPM reporting, CMS and CRM management.

Cedarburg, Wi

-Oriented new gym members on how to use and stay safe on gym equipment to make them feel comfortable in their new surroundings and start to work towards their goals.-Consult with gym members and personal training clients to determine their goals and physical and lifestyle limitations.-Produce workout programs to fit each client's individual goals and lifestyle-Educate and mentor clients to make healthy lifestyle changes to maximize their results and enjoy and better quality of life-Collaborate with staff members on social media marketing on Facebook and Instagram, as well as the production of a weekly YouTube segment.

-Managed social media marketing strategy and day-to-day activities. -Utilized Facebook scheduler and MomentFeed to plan and schedule social media posts.-Followed ATF style guide to design social media images and event flyers using Adobe CS.-Coordinated with the Club Director and other staff to develop an event calendar including contests, member appreciation days, and community volunteering to maintain positive club culture. -Produced and edited weekly YouTube video series, "Monday Motivation."-Developed rapport with members and fostered strong, lasting relationships to retain memberships and training services.

Mequon, Wi

-Wrote and curated blog content and email marketing campaigns to expand brand and product awareness.-Generated social media calendar using curated and original content to increase social following and reach.-Assisted with service, sales, inventory/receiving and merchandising.

Help clients meet health and fitness goals by connecting them with workout and nutrition programs that fit their specific needs.

Cedarburg Wi

Sales, inventory receiving and orders.

Milwaukee, Wi

Worked with clients one on one to guide them through the process of meeting their health and fitness goals ranging from weight loss to sport specific training.

Milwaukee, Wi

Sales position which included following up with sales leads, selling memberships, and customer service to existing members.

Milwaukee, Wi

Developed a personal website showcasing college portfolio. Produced event posters for two local pro volleyball tournaments.

Assisted in the production of commercial film shoots including setting up scenes and moving gear. Learned to work as part of a team towards completing filming.

Created coupons for store use using Adobe Illustrator and designed a store brochure using Adobe InDesign and Photoshop. Produced a spring fashion show and indoor charity bike ride for two years to raise money for the Junior Diabetes Research Foundation.

Produced a university bi-weekly fine arts newspaper. Used Adobe InDesign, Photoshop and Illustrator to lay out the 16-page paper each issue. Designed and prepared graphics and photos for publication.

Assisted the section editors in laying out their sections and trained new editors in the layout software, Adobe InDesign.

Bachelor Of Arts, Art/Art Studies, General

Activities and Societies: Cycling Club at UWM, The Leader at UWM

Education record

Activities and Societies: School newspaper, marching band