PHMG University District Family Medicine.

Trained peer mentor, guiding students and community members through resources and services provided in the Career & Employment Services (CES) department at Lane Community College. • Helping new and prospective students with enrollment and registration functions• Directing students to information on careers, majors, and campus services• Providing information and guidance with regards to scholarships and resources• Guiding job seekers with navigation of employment resources• Demonstrating and coaching individuals on career-based computer programs • Helping to facilitate class visits and large group tours on campus• Maintaining a professional and organized center, while providing high quality customer service• Assisting with special projects, workshops, and campus-wide events

Completing my externship for the Medical Office Assisting program at the Westmoreland clinic location in internal medicine, family practice, and pediatrics.

• Delivered strong and compassionate customer service and care at all times• Performed duties efficiently in a fast paced environment; in both clinic and hospital settings• Coordinated busy main hospital switchboard and greeting visitors/patients at the front desk/lobby• Verified and updated patient demographics in multiple software programs• Sorted and applied postage to all out-going hospital mail on automated machine• Processed pre-admissions into system from daily surgery schedule • Delivered forms to patient bedside with thorough explanations and obtained signatures • Conducted credit card transactions for bill and/or co-payments for office visits, kept count of till• Created new patient medical charts and opened new accounts in system

• Coordinated, processed, and documented patient referrals• Organized and batched up referrals for entering into system• Provided customer service to both patients and physicians• Completed internal medical terminology course• Participated in overtime to achieve department goals

• Prepared correspondence utilizing proper grammar and punctuation • Processed and updated medical accounts and patient demographics• Verified insurance eligibility via telephone/internet• Provided telephone customer service to patients and physicians• Database entry of referral information; including ICD and CPT coding• Utilized Tabers, IQ guidelines and other tools to make referral decisions• Operated general office equipment, including a calculator, fax and copy machine