Developing a ledger and payments API-first platform on Amazon Web Services (AWS) cloud computing fora payment card processor software-as-a-service financial platform. 100% remote organization.● Collaborate with business stakeholders to gather requirements, translating them into prioritized,actionable instructions for the development team to ensure maximum value for the platform.● Leverage extensive platform expertise and business knowledge as a subject-matter expert tosupport the development team in addressing challenges.● Write comprehensive technical documentation for customer-facing partner API endpoints inSwagger files in Visual Studio Code for approximately 123 endpoints, resulting in consistent andthorough information for our technical users.● Write business process documentation for new customers in Markdown format, improving thecustomer experience and ensuring they can successfully use our platform.● Develop comprehensive internal documentation for operational processes to ensure consistentresults and enhance cross-team collaboration and understanding.● Use Thunder Client extension in Visual Studio Code to trigger production endpoints manually,streamlining internal card testing and debugging processes.

Sole Business Analyst for multiple concurrent teams. Contract position through Beacon Hill Staffing. 100%remote employee.● Captured and documented technical requirements from systems architects, facilitating theseamless migration of existing customer profile data to a new database without impacting websiteorders.● Assisted team members in navigating challenges through active support and collaboration withinthe agile development process to provide quick advancement of project milestones.● Collaborated with technical delivery managers (scrum master/project team lead) to ensure timelyproject delivery, fostering improved coordination and efficiency.

Sole Business Analyst and lead subject-matter expert for two Scrum teams (10 developers and two testerseach) on a multi-year digital transformation to define and implement reimbursement logic for claimsprocessing, funding and disbursement, and integration with an external card processor. Responsible for thehighly complex, critical financial components of an employee benefits account platform that successfullymigrated 500,000+ employers (and their employees) from multiple legacy platforms to a single solutionthat processes nearly $4 billion in transactions annually. Remote starting March 2021 due to COVID-19.● Developed an internal training program to provide a comprehensive overview of thethird-party benefits industry and our financial accounting system. Presented sessions to 80+global team members, fostering consistent understanding and knowledge-sharing acrossmultiple years of internal training.● Elicited and defined complex business requirements, crafting precise user stories andacceptance criteria in Gherkin syntax (Given..When..Then) for clarity and understanding.● Served as Scrum Master for two development teams, orchestrating scrum ceremonies/eventsand technical design meetings to maintain team focus, functionality, and on-timeachievement of benchmarks within the software development lifecycle (SDLC).● Defined and developed system documentation detailing business state transitions for 80+system objects and 100+ events. Resulted in a standardized vocabulary and enhancedunderstanding across all five development teams.● Wrote and presented a required-attendance financial accounting system training seminarduring five sessions with 70+ employees each at the 2019 annual employee companymeeting. The seminar aimed to facilitate change management for current users transitioningfrom the existing platform and instill confidence in the new platform.

Sole Business Analyst and lead subject-matter expert for two Scrum teams (10 developers and 2 testerseach) on a multi-year digital transformation to define and implement reimbursement logic for claimsprocessing, funding and disbursement, and integration with an external card processor. Responsible for the highly complex, critical financial components of an employee benefits account platform that successfully migrated 500,000+ employers (and their employees) from multiple legacy platforms to a single solution that processes nearly $4 billion in transactions annually. Remote starting March 2021 due to COVID-19.● Developed an internal training program to provide a comprehensive overview of thethird-party benefits industry and our financial accounting system. Presented sessions to 80+global team members, fostering consistent understanding and knowledge-sharing acrossmultiple years of internal training.● Elicited and defined complex business requirements, crafting precise user stories andacceptance criteria in Gherkin syntax (Given..When..Then) for clarity and understanding.● Served as Scrum Master for two development teams, orchestrating scrum ceremonies/eventsand technical design meetings to maintain team focus, functionality, and on-timeachievement of benchmarks within the software development lifecycle (SDLC).● Developed and maintained business and system process documentation on investment/tradeactivity, financial transactions (journal entries), and payment files (check, NACHA).● Established and updated documentation for business and system processes related toinvestment/trade activity, financial transactions (journal entries), and payment files (check,NACHA), enhancing knowledge transfer and troubleshooting within the organization.● Defined and developed system documentation detailing business state transitions for 80+system objects and 100+ events. Resulted in a standardized vocabulary and enhancedunderstanding across all five development teams.

Interacted directly with state departments to create BusinessObjects data warehouse solutions for thestate of Wisconsin's long-term care data. Contract position through TEKsystems.● Proactively rewrote our team's standard email responses for customer support, enhancing clarityand efficiency in communication.● Provided web usability and business analysis expertise to guide another team in developing a newdatabase system focused on children’s incident tracking and reporting.

Designed and built internal and external interactive HTML and CSS websites, focusing on usability for astudent loan servicer and student loan guarantor audience of over 3 million student loan borrowers andover 1,000 company employees.● Collaborated with internal client groups and team members to set project goals, reach milestones,and maintain consistency across products for 5 to 7 concurrent projects.● Designed, developed, and presented multiple iterations of wireframes, mockups, and HTMLprototypes for user interfaces and interactive web-based applications, facilitating client review.Utilized Microsoft PowerPoint for presentations and Microsoft Word for hard copies.● Contributed to a web accessibility sub-group to establish team standards aligning with industryusability guidelines and coding standards, aiming to improve support for assistive technologies andweb accessibility.● Wrote website text to guide user experience, enhancing usability and ensuring ease of interaction.