Jessica Hill-Knudson Email & Phone Number

• Developing a ledger and payments API-first platform on Amazon Web Services (AWS) cloud computing fora payment card processor software-as-a-service financial platform. 100% remote organization.
• Collaborate with business stakeholders to gather requirements, translating them into prioritized,actionable instructions for the development team to ensure maximum value for the platform.
• Leverage extensive platform expertise and business knowledge as a subject-matter expert tosupport the development team in addressing challenges.
• Write comprehensive technical documentation for customer-facing partner API endpoints inSwagger files in Visual Studio Code for approximately 123 endpoints, resulting in consistent andthorough information for our.
• Write business process documentation for new customers in Markdown format, improving thecustomer experience and ensuring they can successfully use our platform.
• Develop comprehensive internal documentation for operational processes to ensure consistentresults and enhance cross-team collaboration and understanding.

Ann Arbor, MI, US

• Sole Business Analyst for multiple concurrent teams. Contract position through Beacon Hill Staffing. 100%remote employee.
• Captured and documented technical requirements from systems architects, facilitating theseamless migration of existing customer profile data to a new database without impacting websiteorders.
• Assisted team members in navigating challenges through active support and collaboration withinthe agile development process to provide quick advancement of project milestones.
• Collaborated with technical delivery managers (scrum master/project team lead) to ensure timelyproject delivery, fostering improved coordination and efficiency.

Madison, WI, US

• Sole Business Analyst and lead subject-matter expert for two Scrum teams (10 developers and two testerseach) on a multi-year digital transformation to define and implement reimbursement logic for claimsprocessing.
• Developed an internal training program to provide a comprehensive overview of thethird-party benefits industry and our financial accounting system. Presented sessions to 80+global team members, fostering consistent.
• Elicited and defined complex business requirements, crafting precise user stories andacceptance criteria in Gherkin syntax (Given..When..Then) for clarity and understanding.
• Served as Scrum Master for two development teams, orchestrating scrum ceremonies/eventsand technical design meetings to maintain team focus, functionality, and on-timeachievement of benchmarks within the software.
• Defined and developed system documentation detailing business state transitions for 80+system objects and 100+ events. Resulted in a standardized vocabulary and enhancedunderstanding across all five development teams.
• Wrote and presented a required-attendance financial accounting system training seminarduring five sessions with 70+ employees each at the 2019 annual employee companymeeting. The seminar aimed to facilitate change.

Madison, WI, US

• Sole Business Analyst and lead subject-matter expert for two Scrum teams (10 developers and 2 testerseach) on a multi-year digital transformation to define and implement reimbursement logic for claimsprocessing.
• Developed an internal training program to provide a comprehensive overview of thethird-party benefits industry and our financial accounting system. Presented sessions to 80+global team members, fostering consistent.
• Elicited and defined complex business requirements, crafting precise user stories andacceptance criteria in Gherkin syntax (Given..When..Then) for clarity and understanding.
• Served as Scrum Master for two development teams, orchestrating scrum ceremonies/eventsand technical design meetings to maintain team focus, functionality, and on-timeachievement of benchmarks within the software.
• Developed and maintained business and system process documentation on investment/tradeactivity, financial transactions (journal entries), and payment files (check, NACHA).
• Established and updated documentation for business and system processes related toinvestment/trade activity, financial transactions (journal entries), and payment files (check,NACHA), enhancing knowledge transfer and.

Houston, Texas, US

• Interacted directly with state departments to create BusinessObjects data warehouse solutions for thestate of Wisconsin's long-term care data. Contract position through TEKsystems.
• Proactively rewrote our team's standard email responses for customer support, enhancing clarityand efficiency in communication.
• Provided web usability and business analysis expertise to guide another team in developing a newdatabase system focused on children’s incident tracking and reporting.

Madison, WI, US

• Designed and built internal and external interactive HTML and CSS websites, focusing on usability for astudent loan servicer and student loan guarantor audience of over 3 million student loan borrowers andover 1,000.
• Collaborated with internal client groups and team members to set project goals, reach milestones,and maintain consistency across products for 5 to 7 concurrent projects.
• Designed, developed, and presented multiple iterations of wireframes, mockups, and HTMLprototypes for user interfaces and interactive web-based applications, facilitating client review.Utilized Microsoft PowerPoint for.
• Contributed to a web accessibility sub-group to establish team standards aligning with industryusability guidelines and coding standards, aiming to improve support for assistive technologies andweb accessibility.
• Wrote website text to guide user experience, enhancing usability and ensuring ease of interaction.