• Venafi TLS Protect Expansion and ZTPKI Integration: Led the expansion of Venafi TLS Protect to enhance certificate lifecycle management, integrating with ZTPKI for centralized management and security of certificate issuance.• Cyber GRC Program Stand-Up and Governance: Established a comprehensive governance framework, implementing a risk management approach that continuously identifies, evaluates, and mitigates cybersecurity threats while ensuring compliance with regulatory standards. Developed key policies and standards to support Governance, Risk, and Compliance (GRC) objectives, ensuring all team members understood their roles.• Technical Coordination and Deployment: Spearheaded technical workshops and validation processes, collaborating with architecture and operations teams to ensure secure configurations, server enrollment, and auto-enrollment setup for client environments.• Comprehensive Testing and Quality Assurance: Managed unit and functional testing for certificate enrollments, ensuring readiness for production environments. Oversaw UAT processes, providing critical feedback and adjustments to meet client security standards.• Post-Deployment Support and Managed Services Transition: Provided ongoing support for post-deployment operations, including configuration adjustments, issue resolution, and a handoff to Stratascale’s Managed Services for sustained operational efficiency.

• Cybersecurity Project Management: Directed a $1M project to boost cybersecurity and disaster recovery capabilities for a major government client, enhancing security posture and ensuring compliance.• Cloud Migration Leadership: Led a $0.5M cloud migration project for an energy client, achieving seamless execution across timelines, budgets, and cross-functional teams.• AI Integration: Spearheaded the implementation and rollout of Microsoft Copilot, improving decision-making processes and customer service through advanced AI solutions.• Strategic Project Execution: Managed multimillion-dollar government contracts, ensuring compliance, budget adherence, and efficient execution. Developed and enforced a comprehensive company-wide security policy plan.• Revenue Generation: Implemented key operational tools and developed innovative offerings such as Arrowsphere, cybersecurity, and disaster recovery services, contributing to significant revenue growth.• Vendor Management: Established new vendor relationships and facilitated the acquisition of a Salesforce CRM consulting firm, enhancing service offerings.

• Community Building: Established a professional community for continuous improvement in Pinellas County, fostering mutual learning and professional networking.• Performance Improvement: Promoted methodologies such as Lean, Six Sigma, DMAIC, TQM, and CMMI High Maturity, enhancing participants' skills and knowledge.• Educational Outreach: Facilitated educational opportunities for youth and professionals, enabling them to earn continuing education units (CEUs) and Professional Development Units (PDUs).

• Lean Improvement: Directed lean improvement processes, achieving $5M monthly and $60M annual trade financial goals. Reduced compliance and freight charge errors by 37% and 29%, respectively, saving $74,223. Directed lean improvement processes utilizing Kaizen, 5S, and Kanban.

• ISO Compliance Management: Ensured ISO 9001 standards compliance by managing system-related activities, including regional documentation control, Thermonet temperature regulation, and the Business Continuity Plan.• Client Relationship Building: Strengthened relationships with high-value clients such as GE Health Care and Schneider Electric, streamlining international logistics, leading to $3M (104%) regional growth.• Performance Analysis: Conducted analyses of customer service performance and internal KPIs to identify process constraints, bottlenecks, and opportunities for improvement.• Account Management: Managed Schneider Electric accounts, resolving operational irregularities in quoting and international freight forwarding transit times, tripling business for European and Latin America trade lanes.• Team Leadership: Led and mentored a team of six business analysts, fostering a collaborative environment.• Business Continuity: Implemented ISO 22301 practices, including Incident Management Teams, Business Continuity Plan checks, safety drills, and crisis exercises.• Temperature Management Solutions: Oversaw Thermonet program, ensuring compliance with GDL-TNX-001 to GDL-TNX-021 guidelines, EU-GDP guidelines, ISO 9001, and ISO 14001 standards.• Documentation Control: Managed regional documentation through local e-Share sites, quality checks, training, and ISO standardization, ensuring streamlined quality at DHL Hubs.

• Customer Service Projects: Coordinated regional customer service projects, implemented Email/Phone/Mail marketing campaigns, and conducted Health Checks, increasing customer spending by 8%.• Customer Satisfaction: Implemented a regional customer complaint KPI program, increasing customer satisfaction by 27% through effective management dashboard documentation, root cause analysis, and timely resolution.• Debt Reduction: Decreased bad debt by 13% by collaborating with the customer service and accounting teams to resolve invoice and billing discrepancies.• Quality Control: Improved quality control by working with High Value Target customers and Commercial Owners to create and monitor Customer Operating Procedures and Statements of Work.• Documentation Control: Developed e-Share sites for documentation control, ISO standardization, and centralized communication across the region.• Performance Management: Assisted Regional Customer Service Manager and Head of Customer Service for the Americas on regional customer service projects, performance management reporting, and quality management tasks.