Jessica Jackson Email & Phone Number

Bayside Library

•Answers customer inquiries in person, virtually, and via the telephone.•Performs circulation functions, including account maintenance, issuing library cards, cash handling, checking library materials in and out, managing holds and interlibrary loan requests, and processing incomplete or damaged items.•Interprets, explains, and applies library policies and procedures to respond to customer concerns.•Facilitates library customers’ requests for information. •Conducts reference interviews with customers toclarify information needs. •Develops appropriate search strategies and identifies appropriate resources to respond to customers’ requests.•Performs information searches using search engines, online databases, the library catalog, and printresources.•Assists and instructs customers in the use of library technology. •Assists customers with their personal mobile devices and laptops. •Accesses library digital services, applications, software, and emails.•Assists with making collection recommendations and performs collection maintenance using reports.•Shelve library materials accurately and in a timely manner.•Plans and prepares exhibits and displays, leads tours, and participates in outreach that increases community awareness of library services and resources.•Assists with planning and presenting library programs.•Collects and inputs data that will measure the impact of library services.•Participates in departmental strategic teams to develop system policies and procedures.

• Successfully coached, trained, and supervised stock associates to conduct and perform inventory counts to keep store surpassing goals for inventory shrink percentages.• Coached, trained, and supervised stock associates, boosting motivation and productivity levels.• Modeled customer-focused selling behaviors for team emulation and drove sales by maintaining a well-organized stockroom.• Optimized inventory processes to balance supply needs with budget and space limitations, and researched solutions to address shipping errors and packaging mistakes.• Successfully coached, trained, and supervised stock associates in shipping and receiving of up to 50 cartons of shipment a day.• Strengthened administrative operational skills, troubleshooting network errors, setting up and maintaining printers and iPhones, and onboarding new employees.• Handled data entry for 30 employees, ensuring current and accurate records, and created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.• Demonstrated a brand centric customer service mindset with passion for the brand and action sports (skateboarding, surfing, snowboarding, BMX)• Promoted to Assistant Stock Manager within one year and Part-Time Stock Manager within six months.

• Assisted in strategically maximizing store sales by creating and maintaining a well-organized stockroom. • Monitored sales progress and results against key targets. • Provided direct feedback, coaching and supervision of the associates and the in-store experience. • Coached and lead team to exceed sales results by efficiently operating the flow of merchandise to the sales. • Ensured the team to engage with customers to create an authentic brand experience.• Met and exceed sales results and business goals while assisting in the coaching and developing of the store team and having a well running stockroom.• Oversaw and participated in the process of receiving daily and new wave shipment.• Oversaw and participated the process in shifting stockroom for inclusion of new product into stock.• Trained new hires on the stockroom.• Created new ideas and practices to ensure the successful running of the stockroom.• Promoted to Assistant Stock Manager within one year.

-Demonstrated a customer centric mindset by modeling selling behaviors with a passion for the brand, customer, and the product. -Delivered results in their role that contribute to the store’s success. -Aware of and accountable to store and individual sales goals.-Exemplified an optimistic and energetic presence through team collaboration while building strong relationships with customers to maximize customer loyalty. -Provided solutions and inspiration to customers about the brand.-Worked collaboratively with the store team to achieve store objectives and sales results. -Maintained a positive attitude and is flexible to the changing needs of the customer and the business.-Ensured product is always available to the customer and represented in a compelling way that is consistent with visual guidelines. -Ensured the store was consistently recovered and customer ready every day meeting brand standards on the sales floor and in the back stockroom areas.-Adhered to policies and procedures, standards and practices, and company directives. -Complied with company safety, security, and shrink avoidance policies and programs. Reported any and all concerns to management.-Modeled behavior that respected the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and Vans.

• Demonstrated passion for producing content within S4's four pillars (skateboarding, surfing, snowboarding, and style) through articles and lists. • Conducted interviews with action sports athletes and utilized social media tools to cross-post articles and increase internet traffic. • Sourced and edited images to accompany articles. • Implemented SEO strategies to improve visibility and reach of content.

Norfolk, Virginia Area

• Increased internet traffic with scheduled posts for social channels and using social media tools to grow accounts and monitor social media web analytics on a weekly basis while also creating content for CampusWise blog.• Showed leadership by engaging with marketing teams to brainstorm ideas for new and innovative marketing and social media campaigns and assisting with gathering data for marketing reports and support a variety of marketing and advertising programs.• Created content, articles, and lists of reviews and tips for student life• SEO• Image sourcing• Image editing

• In five months, gained technical writing and print production skills through editing government proposals for creation and shipment, created and distributed capability and marketing flyers for sources sought opportunities. • Created social media marketing plan for BabeCave.• Strengthened administrative operational skills such as maintenance of office computers and printers; troubleshooting network errors, set up and maintenance of SharePoint site, and researched new Microsoft software technologies such as Microsoft Teams and other Microsoft Office applications. As well as assisted with creation of email and computer setup.

Write articles about regional areas, research action/extreme sports industry, research outdoor industry, research national and international contact information within action and outdoor sports industries, maintain LiveOut Twitter account.• Producing content within LiveOut through articles and lists with subjects such as regional areas, action sports industry and outdoor sports• Conducted research within the outdoor industry• Researched national and international contact information within action and outdoor sports industries • Maintained LiveOut Twitter account

Norfolk, Virginia

Assisted Level 100 and Level 300 Communications classes, Fall 2014, Assisted in running of Humanities Unbound Conference, Spring 2015Co-Editor of the front page of Media Commons, Spring 2015, Fall 2015, Spring 2016Research assistant to faculty in the communication department of the college of Arts and Letters; co-editing the front page of Media Commons, national/international contact research, other departmental projects as assigned

Roanoke, Va

• Performed high quality in-office communication-based customer service and administrative/clerical operational tasks such as receptionist for students who needed maintenance and grounds keeping tended to, managing incoming calls, coordinated files, and sorted mail.• Handled the retrieval of maintenance requests to dispatch to the correct department through face to face and telecommunication meetings. Worked data entry of financial receipts/payroll in Facility Focus and upheld strict security procedures to maintain data confidentiality. • Responsible for campus wide key inventory and reservations of on-campus housing for guests.• Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to databases.

Fredericksburg, Va

Research national and international contact information

Wrote articles/reviews about young adult fiction books

Master Of Arts (M.A.), Digital Communication, Graduate Student

Activities and Societies: Assisted Level 100 and Level 300 Communications classes, Fall 2014, Assisted in running of Humanities Unbound.

Bachelor Of Arts (B.A.), English Language And Literature, General

Activities and Societies: Hollins World Music Ensemble Led team that organized and ran New Student orientation; Fall 2011, 2012, 2013.

High School Diploma

Activities and Societies: Cross Country Soccer Helped decorate for dancers Watched teachers' kids after schoolis a co-educational.