Jessica Jaspal, Pmp Email & Phone Number

Melville, New York, United States

Led multiple system implementations, critical operational improvements, and strategic business initiatives while continuously enhancing internal operations through innovative solutions, driving efficiency, productivity, and delivering long-term value. Optimized GPMO operations by developing standardized project templates, establishing a comprehensive training program, and effectively communicating the GPMO’s strategic value. These initiatives significantly improved project consistency, enhanced team capabilities, and strengthened organizational buy-in for GPMO services, contributing to more successful project outcomes.Supported a portfolio of process excellence projects by providing enhanced tools for improved planning and execution. Collected and analyzed monthly status reports, maintained master databases with portfolio information, and developed materials for monthly project status meetings organized by geography and executive audience.

Burlington, Massachusetts, United States

-Led a cross-functional leadership team in a multi-year initiative to transition ETQ customers from on-premise and hosted infrastructure to a SaaS, multi-tenant environment. Facilitated weekly operational reviews and quarterly executive updates to ensure transparency, mitigate risks, and maintain alignment with program goals-Facilitated weekly operational meetings with the cross-functional leadership team, focusing on ETQ's most strategic projects. Provided critical support by driving discussions, documenting meeting minutes, and ensuring follow-up on action items. Helped maintain accountability and momentum, enabling the leadership team to stay aligned on priorities and progress-Led the acquisition and rapid integration of a new product, expanding ETQ’s portfolio with a strategic analytics offering within a six-week timeline. Managed the seamless integration of the analytics tool into ETQ's business functions, coordinating cross-functional efforts and overseeing knowledge transfer from the seller to internal teams -Spearheaded a cross-functional business process optimization program to streamline critical operations and leverage automation opportunities with best-in-class software, including Salesforce. Achieved significant improvements in efficiency and productivity, enhancing overall operational performance and resource allocation-Developed a comprehensive Customer Success roadmap by analyzing customer churn data and conducting internal and external interviews, along with thorough research of business systems. Collaborated with cross-functional teams to identify and implement targeted projects aimed at enhancing customer retention, resulting in improved customer satisfaction and reduced churn rates-Coordinated internal resources to prepare for multiple ISO audits, ensuring all documentation requirements were met. Communicated audit findings to functional leaders, facilitating timely follow-up and execution of necessary improvements to enhance compliance

Farmingdale, New York, United States

-Supported the organization through a critical change management process during the private equity acquisition of ETQ. Held multiple roles—including Customer Success Operations, Sales Operations, and IT Business Analyst—to assist the business as it ramped up hiring, shifted headquarters, and onboarded a new executive team. Managed various operational projects, including sales forecasting, customer renewal management, and business process analysis/re-engineering.-Served as Project Manager for multiple software platform implementations during ETQ’s migration from legacy systems to best-in-class SaaS platforms, aimed at improving business operations. Drove system requirements gathering, configuration, testing, and training efforts. Acted as a change agent, encouraging teams to embrace and enhance business processes by leveraging the robust capabilities of the new platforms while meeting functional team requirements.Key Platforms:-Salesforce Sales Cloud-Salesforce CPQ-Concur-Ultimate Software

New York, Ny

-Managed multiple marketing vendor relationships and IT platforms while leading cross-functional teams to identify internal operating requirements. Executed budget management, defined success metrics, analyzed monthly reports, and developed innovative strategies to optimize platforms and resources. Conducted assessments of business processes, completed gap analyses, and documented new processes and solutions.-Enhanced departmental project management collaboration and resource management by successfully identifying and implementing a new IT platform to support the newly created Project Management Office (PMO). Developed requirement documentation, researched over 50 platforms, collaborated with consultants to customize the platform, defined business processes, and trained more than 70 individuals. Worked with the PMO to implement protocols for training programs, resource management, and annual strategic planning.-Partnered with multiple groups within the marketing team—account, creative, digital, and insights—to lead the analysis and design of existing and new business processes aimed at improving efficiency and communication.

Greater New York City Area

-Facilitated organization, accountability, and transparency through the project management of over 10 global and regional IT platform rollouts and enhancements.-Reviewed and analyzed technical and business requirement documentation to ensure alignment with project objectives.-Developed comprehensive project documentation, including project charters, project plans, roles and responsibilities matrices, and meeting minutes, to enhance transparency and accountability for project tasks.-Led status meetings with cross-functional subject matter experts (SMEs) to track project performance and adapt to changes or constraints related to timelines, budgets, and goals, ensuring adherence to the critical path of the project plan.-Developed and presented project status updates and metrics to senior management, clients, and project teams across multiple communication channels.-Partnered with SMEs to assess the impact on client experience, developed current and future business processes, enhanced global customer support models, and trained customer service teams worldwide

New York, Ny

-Successfully completed a two-year analyst program that provided a strong foundation in cash management fundamentals.-Enhanced a cross-divisional service model that had negatively impacted over 100 premium customers. Conducted extensive analysis, identified client lists and financial agreements, implemented a client communication strategy, and delivered platform training to more than 50 individuals.-Created and implemented a centralized global tracking mechanism to record and monitor exceptional/manual processes, increasing productivity and simplifying rigorous, time-consuming activities for the senior management team.

New York, Ny

Master Of Business Administration (Mba), 3.9

Activities and Societies: Graduate Student Assembly, Zicklin Marketing & Media Association

Bachelors Of Science, Double Major-Business Management And Economics: Concentration In Finance, 3.8

Activities and Societies: South Asian Student Alliance ( SASA), National Society of Collegiate Scholars, Golden Key International Honor.

Nys Regents Diploma