Jessica J. Smith, Mba, Ma Email & Phone Number

Vista, California, United States

Carlsbad, California, United States

Left role due to reduction in workforce. Designed and executed organizational development programs covering performance management, competency-based hiring, HRIS optimization, employee experience, and global onboarding.Managed talent and organizational development initiatives, ensuring successful delivery through effective work plans, communication.

Brea, California

Employee Engagement: Selected and implemented vendor for all surveying (Annual Engagement to Life-Cycle), utilized results for business decisions, and integrated feedback from across all levels resulting in stronger organization culture. Acted as a thought partner with senior leadership in all employee engagement activities to ensure a best-in-class work.

Newport Beach, California

Managed patient satisfaction survey database through set up, changes, and implementation across all hospital service lines to ensure optimal performance while keeping within the established survey protocols and requirements (CMS: HCAHPS and OASCAHPS & Organizational standards).Provided departments with subject matter expertise in data analytics to identify.

San Dimas, CA

Created job status reports (complete record of communication and work completed) to provide user-friendly access to job records.Organize and file job status reports to help engineers stay up-to-date on dormant projects.

Claremont, CA

Through in-person interviews, survey management, and literature review a needs assessment was performed to identify organization, person, and task skill gaps resulting in identified need for training in evaluation of organization expectations and areas for future needProvided a full, detailed training plan including curriculum, training materials, and.

Orange County, California Area

Created logic model to enhance company culture and understanding of needs for programs/activities by linking, directly or indirectly, to the goals and outcomes of the companyConduct research analyses of industry best practices and company program processes to enhance delivery of product to customers during period organizational change to provide.

Anaheim, CA

Performed and streamlined New Hire Orientation for 25 employees by conducting research resulting in a more integrated experience for new employees. Created protocol for compiling and distributing documents from HQ to stores, including: inter-departmental communication, document formatting that is consistent with company standards, and how to effectively.

Santa Ana, CA

Identified organizational issue of improper implementation of on-boarding procedures and recruiting through data collection and utilizing expert knowledgeCollected data through conducting in-person and phone interviews, leading a focus group of 11 people, document analysis, and analyzing archival data to identify areas of analysis and improvementPresented.

Pomona, CA

Conducted needs assessment (three interviews and five focus groups) for program analysis and improvementIdentified organizational problems of workflow process, cross departmental communication, and role clarificationPresented final recommendations of role clarification, developed on-boarding system to include a work systems workshop for new hires to.

Glendora, CA Store #595

Received "Best Customer Service" Award for 2012

Master Of Business Administration (Mba), Psychology

Activities and Societies: The National Society of Leadership and Success Relevant Courses: -Creating Effective Organizations.

Master Of Arts (Ma) Psychology, Co-Concentration In Organizational Behavior And Evaluation

Activities and Societies: The National Society of Leadership and Success Relevant Courses: -Organizational Behavior -Organization.

Bachelor Of Arts (B.A.), Psychology, Cum Laude

Activities and Societies: Psi Chi International Psychology Honors Society, Sigma Kappa Sorority