Jessica J. Smith, Mba, Ma Email & Phone Number

Vista, California, United States

Carlsbad, California, United States

Left role due to reduction in workforce. Designed and executed organizational development programs covering performance management, competency-based hiring, HRIS optimization, employee experience, and global onboarding.Managed talent and organizational development initiatives, ensuring successful delivery through effective work plans, communication, feedback incorporation, and alignment.Devised and implemented a standardized communication plan for a new talent management… Show more Left role due to reduction in workforce. Designed and executed organizational development programs covering performance management, competency-based hiring, HRIS optimization, employee experience, and global onboarding.Managed talent and organizational development initiatives, ensuring successful delivery through effective work plans, communication, feedback incorporation, and alignment.Devised and implemented a standardized communication plan for a new talent management program, facilitating program adoption among top executives and frontline staff by providing relevant and timely information.Conducted thorough evaluations of talent management programs, systems, tools, and procedures, identifying continuous improvement opportunities and making recommendations for enhancement.Leveraged data analytics and facilitation skills to gather feedback through program surveys and focus group efforts, engaging with 15% of the employee population in focus groups to assess program effectiveness. Show less

Brea, California

Employee Engagement: Selected and implemented vendor for all surveying (Annual Engagement to Life-Cycle), utilized results for business decisions, and integrated feedback from across all levels resulting in stronger organization culture. Acted as a thought partner with senior leadership in all employee engagement activities to ensure a best-in-class work environment. Rewards and Recognition: Managed and continuously modernized company-wide recognition programs linked to company values… Show more Employee Engagement: Selected and implemented vendor for all surveying (Annual Engagement to Life-Cycle), utilized results for business decisions, and integrated feedback from across all levels resulting in stronger organization culture. Acted as a thought partner with senior leadership in all employee engagement activities to ensure a best-in-class work environment. Rewards and Recognition: Managed and continuously modernized company-wide recognition programs linked to company values. Successfully selected and implemented a new vendor for a service anniversary program that served multiple brands with a roadmap to expand additional services over the following year, ensuring all recognition milestones from small wins to transformational behavior were achieved. Corporate Communications: Editor in Chief of monthly employee e-digest used for transparency at all levels of the organization, creator of new hire announcements, and assisted in company-wide communication strategy. LMS Management: Managed LMS, Litmos, from implementation through continuous use, including responsibility for course management, overall learner strategy, and coaching business units in accountability for training. Technical Training: Managed company-wide, industry differentiator, technical training program including eight service levels and five installation levels that provided the opportunity for technicians leading to career advancement and owning the transition from in-person training to full online course offering building in hands-on and local support. On average, the tech skill program trained 15% of the workforce each year. Worked with senior leaders in strategizing course curriculum and program expansion. Show less

Newport Beach, California

Managed patient satisfaction survey database through set up, changes, and implementation across all hospital service lines to ensure optimal performance while keeping within the established survey protocols and requirements (CMS: HCAHPS and OASCAHPS & Organizational standards).Provided departments with subject matter expertise in data analytics to identify trends and gaps in performance, and communicated best practices for creating sustainable change.Provided training, subject… Show more Managed patient satisfaction survey database through set up, changes, and implementation across all hospital service lines to ensure optimal performance while keeping within the established survey protocols and requirements (CMS: HCAHPS and OASCAHPS & Organizational standards).Provided departments with subject matter expertise in data analytics to identify trends and gaps in performance, and communicated best practices for creating sustainable change.Provided training, subject matter expertise, and coaching to client groups on interpreting and utilizing patient satisfaction data for an actionable and collaborative approach to goal setting and change management for improving patient experience. Show less

San Dimas, Ca

Created job status reports (complete record of communication and work completed) to provide user-friendly access to job records.Organize and file job status reports to help engineers stay up-to-date on dormant projects.

Claremont, Ca

Through in-person interviews, survey management, and literature review a needs assessment was performed to identify organization, person, and task skill gaps resulting in identified need for training in evaluation of organization expectations and areas for future needProvided a full, detailed training plan including curriculum, training materials, and schedule to develop employees resulting in increased knowledge and more efficient program evaluationsPresented project to key… Show more Through in-person interviews, survey management, and literature review a needs assessment was performed to identify organization, person, and task skill gaps resulting in identified need for training in evaluation of organization expectations and areas for future needProvided a full, detailed training plan including curriculum, training materials, and schedule to develop employees resulting in increased knowledge and more efficient program evaluationsPresented project to key stakeholder resulting in key stakeholder's increased ability to facilitate training Show less

Orange County, California Area

Created logic model to enhance company culture and understanding of needs for programs/activities by linking, directly or indirectly, to the goals and outcomes of the companyConduct research analyses of industry best practices and company program processes to enhance delivery of product to customers during period organizational change to provide value-added service and improvement of Customer Experience management systemAnalyze small business processes to uncover areas for… Show more Created logic model to enhance company culture and understanding of needs for programs/activities by linking, directly or indirectly, to the goals and outcomes of the companyConduct research analyses of industry best practices and company program processes to enhance delivery of product to customers during period organizational change to provide value-added service and improvement of Customer Experience management systemAnalyze small business processes to uncover areas for improvement (goal setting, recruitment, market saturation) to enhance organizational effectiveness in collaborative manner with company owner Show less

Anaheim, Ca

Performed and streamlined New Hire Orientation for 25 employees by conducting research resulting in a more integrated experience for new employees. Created protocol for compiling and distributing documents from HQ to stores, including: inter-departmental communication, document formatting that is consistent with company standards, and how to effectively compile information in a timely mannerManaged and administered three surveys to receive upper-management and program… Show more Performed and streamlined New Hire Orientation for 25 employees by conducting research resulting in a more integrated experience for new employees. Created protocol for compiling and distributing documents from HQ to stores, including: inter-departmental communication, document formatting that is consistent with company standards, and how to effectively compile information in a timely mannerManaged and administered three surveys to receive upper-management and program participant feedback and suggestions on Leadership Development Program content and structure improvements, which resulted in a more comprehensive program to include development and on-boardingDeveloped and conducted three focus groups of target customer segment to improve mobile app, preferred rewards programs, and understand holiday shopping trends through qualitative analysis Show less

Santa Ana, Ca

Identified organizational issue of improper implementation of on-boarding procedures and recruiting through data collection and utilizing expert knowledgeCollected data through conducting in-person and phone interviews, leading a focus group of 11 people, document analysis, and analyzing archival data to identify areas of analysis and improvementPresented to California state, regional, and district coordinators three final recommendations using Organization Development theory… Show more Identified organizational issue of improper implementation of on-boarding procedures and recruiting through data collection and utilizing expert knowledgeCollected data through conducting in-person and phone interviews, leading a focus group of 11 people, document analysis, and analyzing archival data to identify areas of analysis and improvementPresented to California state, regional, and district coordinators three final recommendations using Organization Development theory and concepts Show less

Pomona, Ca

Conducted needs assessment (three interviews and five focus groups) for program analysis and improvementIdentified organizational problems of workflow process, cross departmental communication, and role clarificationPresented final recommendations of role clarification, developed on-boarding system to include a work systems workshop for new hires to understand cross-departmental functions, and created a mentorship program to enhance communication within departments that were… Show more Conducted needs assessment (three interviews and five focus groups) for program analysis and improvementIdentified organizational problems of workflow process, cross departmental communication, and role clarificationPresented final recommendations of role clarification, developed on-boarding system to include a work systems workshop for new hires to understand cross-departmental functions, and created a mentorship program to enhance communication within departments that were based on Organizational Behavior Theory and concepts Show less

Glendora, Ca Store #595

Received "Best Customer Service" Award for 2012

Master Of Business Administration (Mba), Psychology

Activities and Societies: The National Society of Leadership and Success Relevant Courses: -Creating Effective Organizations.

Master Of Arts (Ma) Psychology, Co-Concentration In Organizational Behavior And Evaluation

Activities and Societies: The National Society of Leadership and Success Relevant Courses: -Organizational Behavior -Organization.

Bachelor Of Arts (B.A.), Psychology, Cum Laude

Activities and Societies: Psi Chi International Psychology Honors Society, Sigma Kappa Sorority