Jessica Brown Email & Phone Number

Toledo, Ohio Metropolitan Area

Beachwood, Ohio, United States

Team Lead Front Desk

Beachwood, Ohio, United States

Remote Medical Call Center

Maumee, Oh

• Complies and enters statistics into databases for department performance improvement and accreditation requirements.• Answers incoming calls and aid the caller by answering questions or any needed information.• Performs inventory, receives and organize orders/patient’s medical history and compiles into a chart.• Scheduling and registering patient into Cerner and then confirming correct schedule in Embla Enterprise.• Process outgoing informational packets and send to the patient via postal service or email.• Once patient is scheduled utilize Emmi Manager to send appropriate sleep study video via email.• Complete prior authorization process for sleep studies including any needed follow ups for insurance purposes.• Assist supervisor in validating charges.• Fax requested reports and interpretations to other physicians’ offices, HME ect.• Assist in covering front desk support coordinator of primary life for lunch daily.

Maumee, Ohio

• Handle telephone, written and walk-in inquiries to assure satisfaction.• Knowledge of benefits, claims/membership policies and procedures.• Ability to utilize a variety of computer programs and written materials.• Assist with special projects within the department.• Accepting and directing calls in the correct direction.• Responsible for accepting messages from other physicians, hospitals, & patients then paging the correct physician as well as computing the correct message.• Answer for Pharmacy Counter DME, RX, & ProMedica Home Health, and several different physicians’ offices, then direct to appropriate on call representative.• Assist with physician referrals.• Member of the Shared Governance Council for the department.

• Customer Service• Greet & direct patients/visitors around the hospital.• Pre-register & register patients for numerous hospital services.• Collects co-payments & any other patient payments for services.• Refer patients that need advance financial arrangements to the financial counselor.• Process and receive telephone call and direct to the appropriate area.• Verify information from patient or family obtaining to patient, input data into the computer system.• Verify patient insurance through Emdeon and Paramount Providers.• Arrange all patients according to the schedule and individual needs of each patient• Admit patients into hospital from ER or patients recovering from procedures.

Toledo, Ohio Area

• Immediately greets patients as they make contact with the practice and communicates professionally with patients, providers and co-workers at all times. • Answers and/or triage’s patient telephone calls, records complete and accurate messages and obtains necessary instructions from the provider, office manager, nurses, etc. When appropriate.• Coordinates the scheduling of patient appointments following the appropriate processes and procedures. Along with reappointing patients for follow up as requested by providers.• Provides excellent patient service by documenting information accurately, promptly and legibly in order to meet regulatory requirements and practice standards. Efficiently utilizes medical charts, forms, practice management systems and all forms of electronic communications.• Assists clinical staff and/or providers with outgoing phone calls to patients, pharmacies, or other providers as appropriate.• Participates in practice staff meetings.• Performs other duties as assigned by supervisor.

Maumee, Oh

Standard

Education record